The General Manager
- also known as the GM - reports directly to the Southern Director of WTPS and is responsible for the coordination of efforts between railroad departments and terminal services.
The General Manager must achieve performance goals with optimum safety, economy, efficiency, and effectiveness ensuring profitability of all departments.
The GM is responsible for establishing operating budgets based on yearly projections (graduated in monthly increments to show seasonal variations) formulated in conjunction with historical data and future projections from local management and the Operations Marketing Department. Once the budget is established and approved, the GM will establish methods of on- going controlled surveillance of both the quantitative and financial measurements. Quantitative measurements will be compared to goals and budgeted financial projections will be compared to actual performance by month.
The GM will prepare and conduct performance appraisals for all managers and personnel reporting to him directly and approve all performance appraisals prepared by managers and supervisors prior to review with the personnel reporting to them, to ensure equality and effectiveness.
The GM will administer wage increases consistent with established budgets, skill level achievements, and safety and team member behavior toward their job responsibilities.
Selection, training, and positive motivation of a viable management team to conduct company business and guide manageable and profitable company growth is central to GM responsibility.
Complete understanding of Watcos Customer First Foundation Principals with the ability to foster and instill this thought process to other team members.
This GM description is general and illustrative of the type of duties required for this position. This description is not all inclusive and is not meant to be a detailed description of each and every duty performed by the incumbent, but established as a guideline and basis for sound.
This position will include full benefits and Railroad Retirement.
Essential Duties and Responsibilities:
Full responsibility and oversight of the 24/7 crude oil terminal operations with SAFETY and ENVIRONMENT being the highest priorities next to financial stewardship.
Manage, direct, and provide insight and follow up to staff of supervisors and team members.
Manage supervisors to set expectations, lead, train and develop all team members through the Management Process.
Manage and ensure customer satisfaction and operational excellence.
Participate in customer meetings to build positive relationships.
Responsible for railroad and terminal financials, budgeting and forecasting.
Accountable for asset utilization. This will entail routine evaluation of requirements, capital improvement projects to maximize efficiency. Excess assets and facilities will be offered as a revenue source.
Accountable for the development, approval, and periodic review of operating procedures for all railroad and terminal activities. This area will include all technical, operational, and support functions.
Maintain and develop safety culture among all Team Members.
Participate in and promote regional and/or corporate initiatives.
Ensure that Team Members receive the proper training to perform their jobs.
Routine interface with accounting, maintenance, engineering and other support teams.
Routine communication and coordination with other corporate departments.
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelors Degree or equivalent industry experience.
Knowledge of word processing software; spreadsheet software; inventory software; internet software and order processing systems.
Extensive background in crude oil, terminals, and railroad.
Strong Organizational and leadership skills for a multifaceted work environment.
Excellent interpersonal skills, strong oral and written communication.
Detail oriented and customer focused.
Ability to troubleshoot operational problems.
Familiar with applicable Federal, State and Local regulatory agency requirements for handling, storage and transportation of crude oil products.
Must possess a valid drivers license and a driving record satisfactory to the Company and its insurers.
Trainmasters, salaried Team Members, office services, supervisors, and hourly Team Members in operations department, locomotive department, car repair department and track department.
Indirectly Supervises or supports:
Dispatching, Customer support and billing.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Must be able to see well enough to read gauges, precision measuring instruments, schematics, maintenance manuals as needed.
Must be able to talk and hear well enough to communicate with co-workers, supervisors and others within the company 100% of the time.
Must be able to reach with arms and hands to perform inspection, maintenance and repair duties when needed.
Must be able to bend, stoop, twist, kneel, squat 100%.
Must be able to use hands to grasp, handle, and finger and feel 100%.
Must be able to climb and balance well enough to mount equipment by climbing up and down steps as needed.
Must be able to lift up to 50 pounds without assistance
While performing the duties of this job the employee is regularly exposed to a high noise level; moving mechanical parts, moving machinery, outside weather conditions and elements; fumes from gasoline, oil and grease. The team member may occasionally be exposed to toxic or caustic chemicals. Noise level is usually moderate.
Watco, Inc. - 18 months ago