Government Services Specialists
University of Massachusetts- Boston - Boston, MA

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The Edward J. Collins, Jr. Center for Public Management in the McCormack Graduate School of Policy and Global Studies at UMass Boston is dedicated to improving the efficiency and effectiveness of government. The Center offers a comprehensive set of services to increase the productivity, performance, and accountability of government. Such services include: performance management system design, implementation, and evaluation; educational and training programs; municipal charter development; human resources compliance audits; organizational and management reviews; executive recruitment and interim management services; and applied research and analysis. Information about the Center can be found at .

The Government Services Specialists (GSS) will support one or more of the service areas within the Center and will undertake assigned projects dependent upon the needs of the Center and the project. The GSS may be assigned to work within the performance management practice in support of assigned state or local agencies contributing to the development of visions, goals, strategies, and performance measures/indicators may work within the government services area and contribute to studies for assigned municipal, state, or other public agency clients seeking to improve efficiency and effectiveness of their operations; or may assist the Center in research, grant writing, or other assignments as workload demands. The GSS may undertake extensive data-gathering and analyses using data, such as census data, survey and interview data, departmental financial records, payroll, and work order records, etc., to establish and track performance indicators.

These are limited-duration positions, dependent upon revenue generation; positions may be full or part time depending on work demand. Tasks may involve working with assigned teams or more one-on-one with a supervisor/manager.

Currently, the Center is looking to hire candidates for two projects:

Massachusetts Municipal Performance Management Program (MPMP):

The Program provides direct assistance to municipalities looking to improve their use of data in management and policymaking by launching or expanding performance management efforts. The Program provides each participating municipality with support via a team that includes GSS analysts working on the ground, subject area experts, and municipal managers. Now entering its second year, MPMP currently serves 24 municipalities directly, but it will be expanding substantially over the coming year. Additionally, the Program works with a broader set of municipalities through the hosting of quarterly StatNet meetings, each of which has a specific topic that is researched, analyzed, and presented. Information about this initiative can be found at

Massachusetts State Performance Management Initiative (“MassResults”):

Building a results-oriented government has been a high priority for Governor Patrick and, during his administration he initiated a performance management program for State government now called “MassResults”. The Center is providing extensive technical assistance to Commonwealth secretariats and agencies in this effort and, last January, eight secretariats published Strategic Plans that identified the vision, goals, and performance measures for each. In the upcoming year, secretariats will begin concentrated efforts to collect data and report on progress on meeting their performance measures. Information about this initiative can be found at

Bachelor’s Degree in Public Administration, City and/or Regional Planning, Public Policy, Public Affairs, Business Administration or a closely related field and four-plus years of public or private sector experience is required. High degree of proficiency with standard software packages, including but not limited to, Microsoft Excel, including pivot tables, Microsoft Access, and geographic information systems (GIS) is required. Experience in performance management consultation and/or subject matter expertise in public sector service delivery areas (e.g., public safety, economic development, public health, education, etc.) is preferred. Experience with statistical packages, such as SPSS, is preferred.

Master’s degree can be substituted for two years of required experience. A successful incumbent will have experience or interest in private or public sector performance management and/or in public sector service areas including, but not limited to, transportation planning, economic development, finance, public health, etc., preferred. Exceptional written and presentation skills, a high degree of familiarity with state government operational, budgetary, legal and political environments, significant adaptability, flexibility, and creative problem-solving skills, and ability to facilitate meetings with diverse stakeholders regarding complex topics is required. Evening work and travel outside of Boston is required.

Additional Information:
UMass Boston is an Affirmative Action, Equal Opportunity, Title IX Employer. Among the procedures which may be used to select personnel to fill vacant positions are review of work experience, reference checks, and interviews. All appointments and promotions will be effective on a Sunday.

Application Instructions:
Please apply online with your resume, cover letter and list of three professional references.
  • Professional. Non Union. Non Benefited.
  • Full or part-time.
  • Salary of $30-$36 per hour depending on qualifications
Closing date for applications: September