Group Resource Manager
R/GA - New York, NY

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A Group Resource Manager at R/GA is responsible for increasing efficiency across a group of accounts through effective management of staff resourcing. This person will fill an essential role in daily company operations through oversight of staff aggregate bandwidth, utilization and realization rates, retention/employee relations issues, ongoing matching of individual project needs with staff skill sets.

Duties and Responsibilities:
Work with producers and group leads to understand client engagement statements of work & funding that drive resource needs for the group

Liaise with group leads, producers and creative dept heads on a weekly basis to understand, communicate and manage overarching team resource needs

Collaborate with other GRMs on a daily and weekly basis for intra-group resource sharing; make recommendations based on clear knowledge & understanding of group member skill sets across creative and technology departments

Monitor group bandwidth and maximize utilization across team resources

Responsible for authoring, maintaining, analyzing and publishing utilization reports on a monthly basis

Escalate to the appropriate department stakeholder any information related to: group rotations, retention/employee relations, increase or decrease in workflow and projected staffing needs

This person will work as a liaison and confidante; both within the client teams as well as at an executive level, therefore, the ability to maintain confidential information is crucial

Partner with Recruitment to identify when internal resources are not available to fit talent needs; prepare staff or freelance request paperwork (when applicable) for submission to Recruitment

Partner with HR to escalate any information related to retention/employee relations


Knowledge of digital media industry a plus

2-3 years of traffic or operations experience in a production environment

Possess strong command of MS Excel and familiarity with enterprise management applications

Must have excellent interpersonal skills

Superior written and verbal communication

Must work collaboratively to develop staffing solutions

Quick, creative problem solver

Works well under pressure; detail oriented

Self-motivated; organized

Some budgeting experience in Production a plus

Basic knowledge of disciplines within a digital agency a strong plus (e.g., Flash, .net, After Effects, 3D-Motion, etc)

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