The Guest Representatives provide staffing for the Main Information Center, Medical Mall Information Center, TCTCH ED Receiving Area, Erlanger East Women's Services Desk,
Erlanger North Adult ED Desk, and operates the Medical Mall Pedway Cart.
Guest Representatives assuming the position of Lead Person at Erlanger East and Erlanger North will have increased duties and receive additional compensation.
Required: High School graduate or equivalent.
Preferred: Prefer some college education.
Required: Prior hotel/concierge or public relations experience.
Preferred: Prior security experience preferred.
Position Requirement(s): License/Certification/Registration
Required: Valid driver's license will be required for some duties.
Department Position Summary:
The Guest Representatives are responsible for all duties not requiring a commissioned officer to perform, including, but not limited to, escorts, EHS parking garage, and Medical Mall transport. Will perform Guest Services duties, including, but not limited to, greeting/salutations, wheelchair assistance, assist valet services as needed, maintenance of first impression areas, driveway traffic control, directions/information, assisting visitors, and all other duties as directed. Will provide staffing for the Information Desks, Pedway Cart, and Garage Shuttle as needed.
Guest Reps assigned to TCTCH Children's ED and to Erlanger North Adult ED will serve as greeter and work closely with the charge nurse and follow their lead on all decision making. Guest Reps assigned to these areas must be skilled in the use of the IBEX Computer System, responsible for the accuracy of the input of the required information, and responsible for staffing the computer as assigned. Guest Reps assigned to Erlanger Women's East will function as greeter, responsible for announcing all codes, radio paging security and maintenance, paging Lactation Consultants, answering and directing phones in a timely manner, and collecting patient insurance information for Patient Accounts. In addition, the Guest Representative Lead Person at East will be responsible for collecting payments and fees for the Resource Center for all Women's East classes, collecting childbirth education fees, and responsible for deposits as per Erlanger policy. Also, the Guest Representative Lead Person at East will be responsible to copy and have available pre-registration packets to all L&D patients and doctors' offices. The Guest Rep Lead Person at East and North will be responsible for the coverage of 1st,2nd, and 3rd shifts Monday-Friday, as well as both weekend shifts on Sat. & Sunday, when someone is ill or on vacation. The Lead Person must collect all Kronos and PAL requests and forward to Supervisor. Other duties for the Lead Person include ordering supplies for their area through Dept Supervisor, and work with the Guest Reps in their area concerning the timely completion of HLC's and TB Skin tests. Guest Representatives in all areas must have the ability to handle a fast paced, high stress environment.
Mission: To improve the health of people we touch.
Vision: To be recognized locally, regionally and nationally as a premier health system.
R.E.S.P.E.C.T.: We will fulfill the mission and vision by adhering to the Standards of R.E.S.P.E.C.T.