Guest Service Agent
Doubletree Hotel - Brookfield - Brookfield, WI

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Post by Jobing - Do you have hotel front desk experience? The Doubletree Hotel Milwaukee–Brookfield is now hiring for our guest service position. A guest service agent will provide friendly, quality customer service to our guests as part of a team. Hotel Front Desk experience Required.The ability to drive our shuttle van is also a requirement.Must have flexible availability, be detail oriented and most improtantly friendly.

Approach all encounters with guests and employees in a friendly, service oriented manner. Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards. Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.

Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow employees and other departments within the hotel.

Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required.

Handle check–ins and check–outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.