Guest Service Representative-Gilpin
The Lodge and Gilpin Casinos - Black Hawk, CO

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Must be able to accurately handle large
sums of cash and chips. Provide quality guest service and promote the
facilities, programs and events of the Gilpin/Lodge Casino. Give
clear and concise information to current as well as new members. Must be knowledgeable of
Gaming Regulations and Internal Control Minimum Procedures
(ICMP’s) and Title 31 that affect Cage operations.

Essential Functions

Maintain and balance a cash bank inventory up to
$100,000.
Maintain and complete all required paperwork, forms and
coupons accurately.

Sign up new members. Provide them with new club card and information
about club benefits.
Redeem guest’s bus coupons, cash grams, points,
checks, cash advances, tickets and chips. Issue vouchers and pay patrons cash due.

Regular, predictable attendance is an essential
function of your job.

Other
Functions

Be familiar with all current and upcoming special
events, promotions and entertainment as well as all casino activities
and able to inform patrons.

Take jackpot photos and forward them to the Media and
Advertising Manager.
Assist in resolving any problem or perceived
inconvenience to ensure guest
satisfaction.
Knowledgeable of the internal Company expectations
and procedures.
Make
announcements over PA for events and patron
assistance.
Follow all
guidelines and procedures as established by
management.
Maintain
proper etiquette toward other employees and customers.

Perform additional duties as requested by Guest Service
Leads, Cage Manager and Player Service
Manager.

Qualifications

Job
Qualifications

Knowledge, Skill and

Ability:
·
Strong
organizational and mathematical skills.

·
Ability to follow
written and oral instructions.

·
Communication
skills that reflect a welcoming and friendly attitude towards all
guests and coworkers at all times.

·
Ability to function
as part of a team, remain calm and professional at all
times.

·
Good computer
skills - Word and Excel and able to operate a
10-key

·
Must possess a
valid Colorado Gaming License Other related duties including but not
limited to complying with the following; Colorado Limited
Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal
Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal
requirements for Anti-Money Laundering, Company Policies, and IRS
reporting.

Experience :

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