Guest Services Agent
Salt River Fields at Talking Stick - Scottsdale, AZ

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Facility Operations/Security: Usher/Ticket Taker

Guest Services Agent - Salt River Fields at Talking Stick (Scottsdale, AZ)

Definition: Under limited supervision from the Director, Operations, the Guest Services Agent will prove guests with the best guest experience possible.

Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible. This beings with a positive initial impression of our facility. This impression is created by providing them with accurate event information, assisting them in finding their seats, and assisting with any issues. This position is expected to work cohesively with all employees in maintaining a superior level of guest experience.

Tasks: This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by an single incumbent.

Provide all guests a positive first impression by offering superior, individualized service

Enthusiastically greet guests and direct them to their assigned seats

Provide guests with accurate information about eh event and facility

Interact with guests to help provide a wonderful experience

Keep aisles clear and make sure guests sit only in their ticketed area

Respond to emergencies by involving the supervisor

Deal with guest issues up to a level where intervention by a supervisor is required

Other duties as assigned by management

Knowledge, Skills, Abilities, and Other Characteristics

Demonstrated excellent customer service skills are required

Must be a team player who works well with others

Ability to work with minimal supervision

Work flexible hours including evenings, weekends, and holidays

Qualifications

Position is outdoors and requires walking and standing for long periods of times, including all weather conditions

Ability to lift and carry 10 pounds