Facility Operations/Security: Usher/Ticket Taker
Guest Services Agent - Salt River Fields at Talking Stick (Scottsdale, AZ)
Definition: Under limited supervision from the Director, Operations, the Guest Services Agent will prove guests with the best guest experience possible.
Essential Functions: The primary responsibility of this position is to provide guests with the best guest experience possible. This beings with a positive initial impression of our facility. This impression is created by providing them with accurate event information, assisting them in finding their seats, and assisting with any issues. This position is expected to work cohesively with all employees in maintaining a superior level of guest experience.
Tasks: This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by an single incumbent.
Provide all guests a positive first impression by offering superior, individualized service
Enthusiastically greet guests and direct them to their assigned seats
Provide guests with accurate information about eh event and facility
Interact with guests to help provide a wonderful experience
Keep aisles clear and make sure guests sit only in their ticketed area
Respond to emergencies by involving the supervisor
Deal with guest issues up to a level where intervention by a supervisor is required
Other duties as assigned by management
Knowledge, Skills, Abilities, and Other Characteristics
Demonstrated excellent customer service skills are required
Must be a team player who works well with others
Ability to work with minimal supervision
Work flexible hours including evenings, weekends, and holidays
Position is outdoors and requires walking and standing for long periods of times, including all weather conditions
Ability to lift and carry 10 pounds