Unique. Stylish. Entirely Radisson Blu. The Radisson Blu Mall of America is the 2 nd new Radisson Blu to open in North America. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. We are beginning our talent search for the best in the Twin Cities.
The Radisson Blu Mall of America will feature 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the only hotel connected to the Mall of America.
As a Guest Service Coordinator, your responsibilities include:
-Surpassing guest expectations;
-Handling heavy guest call volume related to housekeeping, engineering, room service, etc;
-Place room service orders via hotel computer system;
-Process all guest calls related to housekeeping and engineering. Follow up to ensure complete guest satisfaction;
-Relief back up to PBX Operator during high call volume periods.
-Perform any other job related duties as assigned.
-Excellent attention to detail
-Must possess the ability to handle multiple tasks
-Excellent communication and interpersonal skills
-Ability to effectively communicate with guests, team members and department managers;
-Must possess a strong team spirit;
-Prior customer service experience is required;
-Knowledge of basic PC skills;
-Microsoft/Excel experience a plus.
Carlson Rezidor Hotel Group - 13 months ago