HEALTH TECHNICIAN - Telehealth Clinical Technician
Department of Veterans Affairs 1,245 reviews - Sayre, PA

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To fulfill President Lincoln’s promise - “To care for him who shall have borne the battle, and for his widow, and his orphan” - by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?


Department of Veterans Affairs

(VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA.

The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are








espect and


xcellence (“



America's Veterans need you!

To find out more, go to


You must be a U.S. citizen to apply for this job.

You will be subject to a background/suitability investigation.

These positions will be fill

ed in the following locations: 1 position at the Wilkes-Barre VA Medical Center, 1 position at the Williamsport Outpatient Clinic and 1 position at the Sayre Outpatient Clinic.

In this position, you will support and manage telehealth clinical encounters from the patient and provider location as the site telepresenter. Your primary day-to-day duties will be comprised of a combination of telepresenter-, imager- and screener-related duties. The bulk of your duties will involve managing the patient site clinical, business, scheduling and technical aspects of telehealth applications. This involves performing a full spectrum of telehealth encounters including tele-mental health, tele-audiology, tele-ICU and home telehealth procedures as well as pre-op and post-op procedures.

The more hands-on, technical aspects of the job include performing a variety of telehealth imaging actions involving tele-retinal screening, tele-dermatology, tele-wound care and other related programs and procedures. This will allow you to work with new and emerging technologies as they become available.

As a health care representative of VA, and an employee supporting its missions, you will be expected to consistently treat patients - our nation's Veterans - in a courteous, tactful and respectful manner. Patients depend on you for the quality care and service that they so greatly deserve.

Other Duties include:
Assisting the care manager with the patient's clinical reminders related to the imaging process and takes necessary action based on the reader's recommendations.

Documenting all clinical information in the patient's electronic medical record.

Installing, maintaining, performing inventory and training staff on all video-conferencing technologies and other telehealth peripherals.

Opening the telehealth room patient room and readying equipment for examination, training, access, etc.

Developing programs and processes to ensure telehealth modalities are timely, efficient and appropriate to the needs of the patient.

Reviewing relevant data for the telehealth program and designing studies and training programs to improve services.

Performing patient screenings and evaluating patient needs regarding the appropriateness of telehealth.

Orienting patients to all telehealth services such as home telehealth, store and forward, and clinical video telehealth.

Performing various administrative duties such as documenting patient and clinical reminders, scheduling follow-up visits, and maintaining control records and test.

Work Schedule:
Monday - Friday, 8:00am - 4:30pm.

On the assessment questionnaire, you will have the opportunity to select which location(s) you would like to apply.

1 position Wilkes-Barre Medical Center

1 position Williamsport Outpatient Clinic

1 position Sayre Outpatient Clinic


English Language Proficiency:
In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.

In addition to the English Language Proficiency, to qualify for this position at the GS-6 level, you must also meet one of the following requirements:

One (1) full year of specialized experience equivalent to at least the GS-5 level which must be close to the work of this job and has required the application of knowledge, methods, and techniques to successfully perform the duties of Health Technician - Telehealth Clinical Technician. Specialized experience includes but is not limited performing vitals on patients, performing patient screening to determine cognitive, physical, emotional and chronological development; exercising judgment to perceive patient's needs and evaluating needs; providing education, orientation, and training to patients, caregivers, and staff; providing direct customer service to include equipment education; programming and setting up and adjusting accessory medical equipment such as blood pressure monitors, scales, pulse oximeters, glucose monitor cables and glucose meters, and equipment with peripheral accessories; observing patients and reporting changes, and performing clerical duties. Any specialized work related to telehealth or any telehealth modalities will be beneficial to consideration of this position. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.



Successfully completed one-half (1/2) year of graduate education or an internship that is directly related to the work of this position (example: nursing). NOTE: Nine (9) semester hours of graduate education in related coursework should be considered as satisfying the one-half year of full-time study requirement. NOTE: If you select this option, you must submit a copy of your transcript with your application. Education cannot be credited without documentation.

  • OR-
Equivalent combinations of successfully completed graduate-level education and specialized experience, as described above, which meet the total experience requirements for this grade level. The education portion must include graduate courses directly related to the work of this position. NOTE: If you select this option, you must submit a copy of your transcript with your application. Education cannot be credited without documentation.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:

Ability to screen patients.

Ability to perform in a supportive capacity for multiple disciplines.

Ability to provide administrative support in a medical setting.

Ability to perform functions of a telepresenter.

Ability to perform functions of an imager.

Ability to effectively communicate.

Physical Demands:
Reaching above shoulder, use of fingers and both hands is required. Walking and standing is required. Near vision correctable at 13" to 16" to Jaeger 1 to 4. Have ability to distinguish between basic colors and shades of color. Hearing aid permitted.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at



If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Designated Drug-Testing Position:
Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this


to ensure proper accreditation and for foreign education requirements.

Veteran's Preference:
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed "

SF15, "Application for 10-Point Veteran Preference

," (go to

) and required documentation with your application materials. For more information on Veterans' Preference, please visit


Applicants will be ranked based on four quality groups, as follows:

Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;

Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;

Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and

Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:


The Federal Government has special appointing authorities for persons with qualifying disabilities, such as Schedule A. Specific information can be found at:

. IMPORTANT: If you would like to receive consideration as a Schedule A applicant, you must contact the HR Office at the facility where this position is located: 1111 East End Boulevard

Human Resources 05

Wilkes Barre, PA 18711


Veterans and Transitioning Service Members:
Please visit the

VA for Vets

site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.


Interagency Career Transition Assistance Plan

(ICTAP) and

Career Transition Assistance Plan

(CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at


VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period.

About this company
1,245 reviews
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...