Essential Job Functions
Experience with the installation and operations and maintenance of HP OpenView applications in an enterprise environment, including experience with the Business Availability Center, HP OpenView agents, and the Business Process Monitor components.
Comprehensive experience with installation and operations and maintenance of Operations Manager and Network Node Manager.
Experience integrating reporting capability, especially Crystal Reports, with HP OpenView is required.
Coordinates with client management to formulate complex technical solutions. Informs client management of appropriate developments in technical support products.
Evaluates products and upgrades for appropriateness. Oversees and implements system upgrade strategies.
Leads the design, implementation, and maintenance of complex solutions. Coordinates activities with other technical personnel as appropriate.
Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system performance.
Conducts capacity planning reviews with management and approves capacity plans formulated by less experienced personnel.
Develops strategies to manage the frequency of appropriate support package/patch application. Monitors database maintenance and provides appropriate recommendations, when required.
Coordinates with business development personnel on proposals and work estimates involving highly complex system administration projects and solutions.
Researches current systems technology and serves as subject matter expert on complex systems processes and procedures.
Provides technical leadership to internal and external personnel on highly complex system installation processes. Mentors and provides guidance to less experienced personnel.
Provides technical leadership to appropriate personnel on highly complex system administration activities. Provides technical solutions and escalated support for non-routine, highly complex technical issues.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, management information systems, or related field preferred
Seven or more years of technical experiences in a client-server environment
Experience working with highly complex systems administration, database administration, and landscape maintenance
Experience working with company products and services
Experience working with company and client documentation and storage procedures
Experience working with highly complex system implementations and organizational processes
Must have a Top Secret clearance and be able to obtain and maintain a Top Secret/SCI clearance
Must have HP Openview experience
Strong analytical and problem solving skills
Leadership skills to guide and mentor the work of less experienced personnel
Strong communication skills
Strong personal computer and business solutions software skills
Good ability to lead and work as part of a team
CSC is an Equal Opportunity Employer M/F/D/V
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