HR Support Specialist (Call Center)
Koch Business Solutions, LP - Atlanta, GA

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Job Description:
The HR/MGR Services Team is seeking to hire a customer-focused, entrepreneurial, and analytical individual to join their team in supporting HR Leaders and Business Managers throughout Koch. The person in this role will be expected to provide exceptional customer and consultative service in order to troubleshoot and resolve issues impacting the daily use of HR self-service tools. This is an exciting team to be a part of as you will be creating value for the day-to-day HR operations throughout the various Koch companies and begin a long-term, challenging and fulfilling career with many opportunities for growth!

The responsibilities for this role will include:
  • Utilize functional and technical knowledge and experience to act as day to day escalation point for functional and technical resource support to field HR and peers
  • Deliver accurate and timely customer support and issue resolution
  • Partner with Manager and HR leadership on project work, requirements gathering and functional issue resolution
  • Participate as a lead or resource role in projects and department initiatives as assigned
  • Partner with other internal departments, such as HRIT, Testing, Mergers and Acquisitions Team to ensure the delivery of optimal services and products both internally and externally
  • Participate in team design and implementation of continuous process improvements and services delivery to exceed customer expectations
  • Participate in design and implementation of team KPI's, metrics for transactional processing and compliance and the resulting analysis and interpretation of data
  • Partner with Service Center leadership to create and implement the vision and mission of the HR and Manager Services team
  • Proactively consult with customers to troubleshoot and resolve issues impacting the use of HR self-service tools and facilitate root cause analysis as needed
  • Work with HR Leaders to ensure the right security for sensitive data has been granted for access of self-service tools
  • Adhere to workflow best practices and seek out opportunities to partner with and instruct/train HR Leaders and Admins on optimal HR business processes and procedures
  • Serve as HR process subject matter experts to HR Managers and Business Managers
  • Participate in customer meetings to identify other business opportunities and/or improvements and initiatives
Work Experience Required:
  • At least 2 years of experience working in a professional environment
  • Experience with MS Office
  • Strong interpersonal, verbal and written communication skills
  • Ability to prioritize and handle multiple tasks within tight deadlines in a high volume work environment
  • Ability to work independently and on a team
  • Ability to establish and nurture relationships with customers and vendors
  • High level of professionalism
  • Ability to collaborate across organizations
  • Analytical and problem solving skills
  • Integrity in handling sensitive and confidential matters, documents and data
  • Strong consultative and presentation skills
Work Experience/Skills Preferred:
  • 3+ years related experience
  • SAP experience
Education Required:

Bachelor's degree in Business Administration, HR or related field or equivalent work experience.

Koch Business Solutions, LP is the centralized shared service company that provides assistance with information technology, human resources, finance and accounting, and facilities management for many global businesses of Koch Industries, Inc., one of the largest private companies in America. Koch companies, such as Georgia-Pacific and INVISTA, employ about 60,000 people with a presence in 60 countries and manufacture popular brands such as Quilted Northern® and Angel Soft® bath tissue, Brawny® paper towels, Dixie® brand tabletop products, as well as own brands including LYCRA® fiber, STAINMASTER® carpet and more. This diverse variety of businesses and their evolving demands create an inspiring work environment and incredible potential for long-term career opportunities.

To learn more about Koch Business Solutions visit us at:

We are an equal opportunity employer. M/F/D/V
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information:

Job Category : Human Resources
Location : USA-Georgia-ATLANTA-GA
Company : Koch Business Solutions, LP
Schedule : Full-time
Job Type : Regular

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