Compass Group USA 1,268 reviews - Washington, DC

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A Fresh Approach to Great Results.

Charlotte-based Compass Group North America is the leader in foodservice management and support services. By combining fresh ideas with the industry's greatest talent, we continue to set the standards for food and service excellence. Our vision for success is a powerful one - to continue to rise above the competition in every aspect of our business - from leading-edge technology, to purchasing, to foodservice, to catering and vending, to facilities management and support services. That kind of commitment commands only the best, and its our great people providing great service that generates our great results . In turn, it's important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:

Job Description


Provides field and corporate support to operations business partners at the RVP and DM level with emphasis in litigation avoidance activities including providing training at regional and district meetings, associate relations, DOL and OFCCP audits, and co-ordinates field based HR training such as CC and HRDS. Content expert regarding HR policies, procedures, programs and state and local employment legislation.

ESSENTIAL DUTIES AND Responsibilities:
Associate Relations Duties:
Investigates and advises management in appropriate resolution of associate relations issues that arise either as an escalation from thePEOPLESERVICECENTERor as a result of a direct request from operations

Is content expert regarding policies, procedures and programs

May represent organization at personnel-related hearings and investigations

Supports internal customer survey and associate satisfaction interpretation/feedback process and action planning and follow-up

Attends RVP/DM meetings to increase HR visibility, conduct classroom training, provide assistance and implement district and region HR initiatives

Supports Sector : and provides direct assistance and support in critical markets

Uses associate satisfaction survey data to support unit managers in feedback sessions and action planning

Identifies critical needs area's and takes appropriate steps to rectify problems

Coordinates with legal and thePEOPLESERVICECENTERto respond to all EEOC and OFCCP charges

Conducts climate surveys and exit interviews, as well as reviews Associate and Customers Satisfaction Surveys to analyze and monitor levels of associate morale and job satisfaction

Drives sound risk and financial management practices that will reduce SUTA costs below industry benchmarks, minimizes legal costs, and meets corporate financial overhead/income goals

Support New Unit Openings/Acquisitions Duties:
Uses Transition Planner to assist in new unit openings and transition phase of acquisitions and closings when the unit size dictates HR involvement

Coordinates and conducts new hire orientation and management training related to HR issues in unit opening and payroll transitions as appropriate

Training and Development Duties:
Coordinates and conducts management training related to the operators HR responsibilities (i.e.: terminations, sexual harassment, and managing performance)

Using research data from the PEOPLE SERVICE CENTER HR Advisors follows up as needed with units where norms for LTO, HR Assessments, and compliance with mandated training, SS mismatch issues are identified

Delivers training presentations regarding human resources policies, programs and practices

Presents standardized HR related topics at Compass College

Regularly conducts HR related training to the field at district and regional meetings (i.e.: Sexual Harassment, Progressive Discipline)

Visibility and Communication:
Supports Preferred Employer objectives and HR business plan by attending and participating in district and region meetings

Builds HR credibility and operations relations by performing annual "Day In The Life" (DITL) tours and account visitations with District and Region management

Recipe to Succeed:
Read, analyze and interpret common scientific and technical journals, financial reports, and legal documents

Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Write speeches, training materials, and articles for publication that conform to prescribed style and format

Effectively present information to all levels of management, public interest groups, and/or board of directors

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations

Ability to anticipate, recognize and define problems from both a global and finite perspective, collect data, establish facts, and draw logical and valid conclusions

Ability to lead and manage a team of HR professionals in a multi-site, multi-state environment Necessary Ingredients: Bachelor's Degree is required; Master's Degree desirablePHR or SPHR strongly preferredBilingual highly desired5+ years experience in a multi-site, multi-state environmentPrevious experience in overseeing the activities of a large number of employees in multiple sites and multiple states highly desirableAssociate relations experience a mustProven ability to conduct management level training programsExtensive HR investigation experiencePrevious operations experience a plusUnion experience highly desirableMust be willing to work the necessary hours and schedule to meet business needsMust be able to travel up to 40% of the time depending on business needs Great People. Great Service. Great Results.

At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group, The Americas Division is for you! Working together, we will continue to experience success as the industry's best. Achieving leadership in the foodservice industry

Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V

J2W: CGCorp

Job ID: NK02011322171

About this company
1,268 reviews
This company points the way to managed foodservices. Compass Group USA provides catering and dining services to corporate clients,...