At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
As a Human Resources professional, provides high quality service excellence when handling all client inquiries and interactions. Exercises a high degree of judgment and independent decision making when providing human resources information, support, and best practices via telephone, e-mail or training webinars to ADP clients nationwide who range in size from 1-1000+ employees.
Must be able to quickly transition between a wide variety of HR competencies quickly and proficiently. HR competencies include, but not limited to, the following areas: federal and state law, compliance requirements, employee and labor relations, staffing, compensation, benefits, performance management, termination of employment, rewards and recognition, occupational safety and health, leaves of absence and other HR related inquiries.
Adheres to internal policies and procedures in an effort to minimize risk and liability to ADP. Works effectively in a call center environment to achieve total client satisfaction; strives to achieve the team and SBS goals for productivity and call management.
Receives and responds to client inquiries, ranging in complexity and scope, by providing human resources information, support, and best practices regarding: federal and state law, compliance requirements, employee and labor relations, compensation, benefits, staffing, performance management, termination of employment, rewards and recognition, occupational safety and health, leaves of absence and other HR related topics.
Effectively executes inbound and outbound client communications, with quality, in accordance with standard ADP call strategies and expectations. Adheres to internal policies and procedures in an effort to minimize risk and liability to ADP.
Must be able to transition between a wide variety of HR competencies quickly and proficiently.
Researches information from multiple resources to provide best practice knowledge to external and internal clients.
External clients range in size from 1-1000+ employees, and span a wide variety of industries and levels of HR experience.
Support internal clients including: sales, account management, client services, compliance and other associates, by assisting with HR best practices and providing information on scope of services provided.
Provides HR Resource Center utilization reports.
Keeps up-to-date and proficient on a wide variety of employment laws and regulations at both the state and federal levels, including, but not limited to: ADA, ADEA, Civil Rights Act, COBRA, FMLA, USERRA, FLSA, FRCA, IRCA and other legislation as it applies to employment.
Continually updates and maintains knowledge of other HR related topics including, but not limited toEEO compliance, recordkeeping requirements, proper investigative procedures,management practices, etc.
Participates in training and reviews documentation to keep current on HR related topics and system and product enhancements and changes.
Required to sit for long periods of time, regularly use telephone headset, hands and fingers, type, talk, and listen. Occasionally required to stand, reach and walk.
In addition to competitive pay packages, ADP provides successful performers with excellent career growth & management opportunities. ADP offers a comprehensive benefit plan, discount stock purchase plan, stock options, 401K matching and a defined contribution pension plan.
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
Experience, Skills, Academic:
Position requirements include the following:
BS in Business Administration or equivalent education in related field.
PHR or SPHR certification, or in progress.
3+ years of experience as HR Generalist or similar.
Must be able to work flexible hours (Monday-Friday - 6:00 a.m. to 6:30 p.m. - 40 hour work week)
• Bi-lingual A Plus!!!
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Area of Interest:
HR Generalist/ Business Partner
United States, Ft. Collins, CO
Automatic Data Processing - 13 months ago