Hardware / Technical Support 2
Auto/Mate Dealership Management Systems - Colonie, NY

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At Auto/Mate Dealership Systems, customer service is our top priority! We are looking for team players who can embrace our customer service philosophy to ensure we continue to provide unparalleled customer service! Auto/Mate will provide all necessary training on our system.

At Auto/Mate Dealership Systems, we develop world-class Dealership Management Software that is used by more than 900 dealerships across the United States. Auto/Mate ranked #1 in overall customer satisfaction in the most recent National Automobile Dealers Association (NADA) survey and we strive to provide our customers with the best software in the industry.

Job Responsibilities

Provide technical support to Auto/Mate Customers onsite and remotely

Prepare computer equipment for distribution to customers

Travel to customer sites to install servers, networking equipment, software, printers and firewalls

Troubleshoot issues and recommend or perform actions to correct problems

Provide training to end users on use of hardware, software and networking equipment


Previous experience in a Technical Support role

Superior customer service skills!

Experience with Red Hat Linux, Networking, SonicWALL, Juniper, Microsoft Windows & Office

Excellent troubleshooting and problem solving skills

Ability to travel 2 weeks each month

What We Offer

Competitive Salary

Benefits package including:
Medical/Vision Insurance (traditional and High Deductible options available)

Dental Insurance

Paid Time Off (Vacation, Sick, Holidays and Volunteering)

401K, with company match

Life Insurance

Voluntary Supplemental Insurance (Dental, Disability, Accident, Cancer/ Heart Attack / Stroke)

Tuition Reimbursement

Corporate Wellness Program

Casual, yet professional work environment (Flip flops? Sure...why not?!)

Auto/Mate is an equal opportunity employer

Auto/Mate Dealership Management Systems - 19 months ago - save job - block
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