As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 21,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.
Is a Tier I support technician providing deskside incident resolution of workstations, printers, and peripheral devices.
1. Monitors and responds to hardware and software problems utilizing a variety of hardware including Printers and software testing tools and techniques.
2. Under direct supervision assists with network hardware, Servers and software installation, troubleshooting, and support.
3. Maintains current knowledge of relevant technology as assigned.
4. Participates in special projects as required.
5. Assists with Asset management and Inventory of IT assets
6. Assists with security vulnerability remediation
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
ITIL Foundation V3, Comp TIA A+, Comp TIA Network+, and Help Desk Institute (HDI) Certification required or attainable within 6 months of hire date.
0-1 years of directly related experience supporting network operations.
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Weekends and shift work may be required
WORKING CONDITIONS: Standard business work environment. After hours availability for communication and escalation is required. On-call availability (emergent restoration support only) and flexibility to work on a varied shift rotation is expected. The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. Must be able to lift and carry at least 30-50 lbs.
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
This program requires 24X7X365 operational support; therefore, this position is not shift specific and may require rotation of schedule hours. A GDIT Offer for this position does not stipulate or guarantee a specific schedule or shift.
LOCAL AND CONUS TRAVEL MAY BE REQUIRED.
Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.
Security Clearance Level
Entry on Duty (EOD)
Security Clearance Basis
Security Clearance Polygraph
Job ID Number
Potential for Deployment
Generally dynamic, General Dynamics is a prime military contractor to the Pentagon (the US government accounts for about 70% of sales). The...