Hardware Technician
L-3 Communications - Springfield, VA

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Requisition ID




L-3 STRATIS has an exciting and challenging opportunity available for a Hardware Technician supporting a major system modernization effort for the Department of Homeland Security - U.S. Customs and Border Protection.

In this role, you will develop and apply methods, theories, and research techniques in the investigation and solution of advanced communication system requirements and problems supporting networks, protocols, network components, design elements, and architecture.

Assist in performing system installation and setup of hardware equipment

Establishes and maintains hardware supporting the operation of computer systems in a networked or standalone configuration

Perform troubleshooting and deployment of components, modules, and policies

Identify and analyze all or part of a component's existing or new peripheral, network, and telecommunications systems requirements, taking into consideration any special technology needs

Maintain and administer computer networks and related computing environments as related to computer hardware

Maintain the existing system by analyzing, designing, and implementing changes to the system so the changes meet the specified requirements

Work with other engineers, systems analysts, programmers, technicians, scientists, and top-level managers in the design, testing, and evaluation of systems

Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes

Adhere to and maintain operational procedures

Conduct investigations and tests on communication systems

Review completion of implemented communication system additions and/or enhancements and make recommendations to management

Provide assistance in implementing systems and technical support services

Perform refinement/modification of operational and system support documentation as related to hardware implementation, changes, or updates

Work effectively as part of a team and seek to support the team's goals above individual goals

Respond in a timely and appropriate manner to support requests

Escalate issues when problems or issues arise that are outside of normal scope of area

Excellent organizational, documentation, and communication skills with the ability to express ideas clearly and effectively (verbally and written)

Participate in gate reviews, client meetings, and tiger teams on an as-needed basis

Prepare and deliver presentation materials for readiness reviews on an as-needed basis

This position is contingent upon contract award, customer approval, and/or position availibility.


Required Qualifications

Experience in service operations, system configuration, and working with problem management tools

Demonstrated knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) and how the hardware interacts with the network

Ability to troubleshoot technical hardware related problems in a critical high availability area

Extensive interdisciplinary knowledge of current technologies

Comprehensive understanding of full life cycle software engineering processes, tools, utilities, and methodologies

Analyze infrastructure components to identify efficiencies and improvements

Maintain accurate documentation of systems

Strong diagnostic, problem-solving, technical, and analytical skills

Strong verbal and written communication skills

Strong organizational skills, including the ability to integrate information from multiple sources

Experience in one of the following: Mainframes, Soap-Oriented Architecture, Client/Server, GUI and/or web-based technology

Experience managing infrastructure for a high volume, highly available set of applications

Ability to work comfortably in a high-energy, multi-vendor environment

Ability to work collaboratively in a diverse team environment

Knowledge of client-server and service-oriented architects

Desired Qualifications

A current, active clearance through Customs and Border Protection is highly desirable

Working knowledge of network technologies, such as Ethernet, TCP/IP, hubs, DNS, CWE WinInstall architecture and integration process

Professional certification is a plus.

Prior DHS experience is a plus

Knowledge of SELC, ITIL, ISO or related standards

Experience with biographic and biometric applications a plus

L-3 STRATIS, with more than 5,000 employees, is among the largest divisions of global defense leaders. Its employees deliver specialized services and advanced technology in support of intelligence and enterprise information technology solutions for government and commercial entities around the world. STRATIS is proud of its consistent application of industry best practices and its ongoing dedication to the highest standards of business ethics - reflected in its motto,

Powered by Excellence


We offer a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, long and short term disability and company paid life insurance, 401(k), Employee Stock Purchase Plan, referral bonuses and tuition reimbursement.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

US Security Clearance Required








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