Head Teller / Customer Service Representative
Lake Shore Savings Bank - Snyder, NY

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Monitors and supervises internal teller training to ensure appropriate levels of job and product knowledge for new hires and all teller line staff.
  • Is responsible for the scheduling and coordination of all daily teller activities to ensure the delivery of a consistent high standard of customer service.

  • Responsible for opening new accounts and assisting with Loan applications.
  • Ensures that the tellers maintain a professional image during Bank hours, which includes appropriate attire, proper handling of customer transactions, ensuring the confidentiality of customers and other requirements as deemed necessary.
  • Must represent the Bank in a positive manner at all times by providing customers with outstanding service.
  • Responsible for developing and maintaining customer and business relations through daily contact with customers entering branch and proactive contact with existing customers.
  • Answers questions and solves problems for customers and tellers concerning all products and services provided by the Bank. Ensures that follow up contact occurs within 24 hours either with a final answer or update on progress.
  • Is responsible for securing branch reserve vault cash and maintaining appropriate cash levels.
  • May be required to work extra hours in order to support branch operations.
  • Any other duties assigned by management.

Required Skills
  • A strong leadership role must be proven in prior work experience.
  • A strong interest in further development and leadership opportunities must be an objective for this individual in order to achieve personal and professional growth.
  • Experience with Microsoft Office (Excel & Word)
  • Strong interpersonal and communication skills.

Required Experience
  • Candidate must have at minimum 2-3 years of previous banking experience.