Head of Reference Outreach Instruction and Publ...
University of Massachusetts- Boston - Boston, MA

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The Head of Reference Outreach Instruction and Public Services for the Healey Library is the leader and manager of the team of librarians and staff responsible for the effective integration of licensed and open-access resources in learning and research. The Head of ROI and Public Services focuses on the development and implementation of a library educational and instructional program and plan which is based on LEAP rubrics. S/he is responsible for the effective integration of new instructional methods in the library’s educational and service role and for assessment and evaluation. These responsibilities are to be discharged with the involvement of the campus community, in particular faculty and the colleges. The Head of ROI and Public Services is also responsible for providing leadership and supervising areas such as Circulation, the Curriculum Resource Center, and the staff responsible for managing public services in the library. The incumbent works with others in the library and campus to insure the best customer service possible. S/he participates in the development of policies and services which mirror the campus growth as a research university and that reflect the library’s commitment as a student-engaged center.

The incumbent also offers advice to the Dean and Associate University Librarian in various strategic arenas as needed, including library policy, library services, technology, library staffing, library budgeting, library space planning, library development/advancement, library planning, library educational outreach, and library educational marketing. The Head of ROI is a member of the library administrative team and the Office of the Dean.

Management duties include assignment of responsibilities to, and review of, professional librarians as well as managerial overview of staff working in public service areas of the library, including other areas as needed for the effective discharge of his or her duties. The HROI&PS is responsible for developing, maintaining, and coordinating communication among function groups, task forces, and others assigned to discrete projects within his/hers area of responsibility. The incumbent is responsible for the development of the Library’s outreach program related to library instruction and education, as well as the use on new technologies, etc. in coordination with the Dean’s designee, as needed.

An ALA-accredited Master’s degree in Library Science or Library Information Science or equivalent. An advanced degree such as doctorate or second MS or MA is preferred. Extensive experience and a strong record of professional achievement is mandatory, including experience in supervising, leading or managing staff and services in an academic library; proven leadership skills; and a strong capability for strategic thinking. In addition the incumbent must exhibit effective interpersonal and oral and written communication skills; demonstrated organizational skills and ability to initiate actions for effective management. Experience as a collaborative team builder; experience dealing with personnel issues at varying levels; demonstrated ability and/or interest in working in a multicultural/multiethnic environment; and a strong commitment to excellence in the development of library collections and services, are needed.
Special Qualifications: Demonstrated experience with information technologies and familiarity with and interest in developing information technologies such as learning management systems, institutional repositories, digital preservation, and applications; experience in developing and managing budgets; experience in comprehensive administrative operations and adept at creating on-going operational efficiencies.

Additional Information:
UMass Boston is an Affirmative Action, Equal Opportunity, Title IX Employer. Among the procedures which may be used to select personnel to fill vacant positions are review of work experience, reference checks, and interviews. All appointments and promotions will be effective on a Sunday.

Application Instructions:
Please apply online with your resume, cover letter and list of three professional references.
  • Faculty/Librarian. Union. Benefited.
  • Full time.
  • Hiring range: $44,735-$87,000.
  • State funded.
Closing date for applications: March 25, 2013