A health care interpreter (HCI) performs a variety of duties related to the interpretation and coordination of services for non-English Speaking patients in the Marshfield Clinic system and Marshfield Clinic Dental Centers. The HCI will facilitate face-to-face or phone communications between patients with limited English proficiency and physicians, nurses, technicians and other healthcare providers guided by the interpreter's code of ethics. HCI will perform reception duties for the scheduling of interpreters and appointments for non-English speaking patients as well as phone assistance to help patients navigate through the clinic system.
Education: High school diploma or equivalent required. Must be fluent in Spanish in addition to English, with a wide knowledge of colloquial and medical terminology. Advance education with a focus in social sciences, communications or a business-related field is preferred. (Education qualifications must be from a school whose accreditation is recognized by Marshfield Clinic.)
Certifications/Licenses: The following licensure(s), certification(s), registration(s), etc., are required for this position, which must be maintained in good standing:
-Completion of Bridging the Gap or Equal Footing for Limited English Proficient Persons program required, or ability to obtain within one year of hire.
-Valid Wisconsin driver's license with an acceptable driving record.
Experience: Two years previous experience in interpretation in the health care setting including but not limited to health care delivery, health insurance, or health care reimbursement. Working knowledge of word processing and spreadsheet software programs required.
Exclusion from Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Clinic’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.