From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before.
At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.
Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.
Position Summary: The Healthcare Market Representative works closely with the Market Development Manager in the implementation of the marketing of the organization’s service, while establishing and maintaining customer partner relationship. Systematic, daily initiation and maintenance of contacts in the medical community and other related prospects. Responsible for the execution of marketing and sales strategies to develop and expand the reputation of Rural/Metro within the health care industry. Reports to Market Development Manager and works to establish goals to support the local plan.
Essential Functions: Marketing • Assists in the identification of potential growth opportunities in the service area. • Acts as an active participant in the development of new business within the division. • Works as project manager for the proposal process for requests for proposal (RFPs). • Maintains marketing goals to ensure share of market and usage of services. • Builds and maintains relationships with current and potential client facility personnel. • Communicates marketing feedback to the operational Field staff in an effort to improve Rural/Metro’s service. • Regularly attends client sponsored events to promote the Rural/Metro name and show support for client facilities in the market. • Recognizes and assists in the implementation of marketing strategies to meet changing markets and competitive conditions. • Oversees service delivery within the division and monitors the financial outcome of market contracts. Administrative • Assists in the distribution and collection of market surveys on current and new service concepts. • Assists in identifying operational needs and helps in the creation of facility action plans to improve service levels. • Maintains a marketing database to produce regularly scheduled reports to guarantee accurate compilation of data. • Maintains RMATS contract database for the division. • Keeps a calendar on contract expirations, renewals, and the execution of new contracts. • Participates in cross-functional teamwork designed to produce optimal solutions to the Rural/Metro clients and customers. • Establishes and maintains a professional and proactive rapport with all appropriate managers, local vendors, governmental agencies/contacts and employees to accomplish regional and corporate objectives. • Meets with the Market Development Manager on a regular basis to review major activities, issues, and progress toward objectives. • Effectively communicates marketing campaigns and market development endeavors to Rural/Metro employees. • Keeps up to date on all paperwork related to patient care and patient transfers. • Stays current on billing requirements for all insurance types. • Formulates reports for Management and performs a variety of administrative tasks Customer Service • Assists Market Development Manager with the resolution of customer inquiries/complaints and aids in maintaining positive relationships with contracted client facilities. • Maintains positive communication with all agencies and customers (both internal and external) served by the Communications Center. • Interacts with the Clinical department to ensure our emergency medical providers are maintaining the high degree of quality care • Interfaces with employees from all areas of the company to identify potential marketing opportunities and report these to the Division General Manager with recommended action. Training • Participate in all required training sessions, including, but not limited to any mandatory Company training. • Attend and participate in all required meetings, continuing education sessions, or other required attendance programs. Compliance • Complies and enforces all policies and procedures. • Ensures and inspects paperwork for accuracy and compliance. • Responsible for escalating concerns regarding questionable paperwork to appropriate management. • Has successfully completed all required Compliance Training within the required time period. • Has had no compliance related corrective action during the current review period. Additional Duties: • Perform other duties as directed. Other duties may be assigned that are specific to the local operation. • Assist with the completion of appropriate forms and reports that are not considered essential functions. • Designate a replacement when appropriate. • Inventory and request needed supplies to perform department tasks. • Remain informed of relevant economic conditions and situations and recommend to the Division General Manager any adjustments.
Qualifications: • Minimum 5 years experience in sales or marketing administration, preferably in the area of healthcare operations, contract services, and/or customer services. • Customer service in a healthcare provider setting is required. • Excellent leadership and management skills. • Excellent internal and external customer service. • Exceptional attention to detail with strong organizational skills • Excellent oral and written communication skills. • Demonstrated proficiency with Microsoft Office. Education Requirements: • High School diploma or GED required. • Preference to BS/BA degree in Marketing or equivalent experience. Physical Requirements: • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls’ reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.. Cognitive/Psychosocial Requirements & Mental Requirements: • Occasionally: Analyzing, judgment. • Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning. • Constantly: Reading and writing, clerical, decision making. Stress Factors: • Frequently: Repetitive tasks, high pressure. • Occasionally: Fatigue, intense tasks Equipment Operated: • Wheel measurement instrument, multi-media equipment for presentation purposes, telephone, computer and/or typewriter, mouse, keypad, calculator, copy machine, stapler, 3 hole punch, postage machine, mailer, fax, scanner, cell phone and/or blackberry, laminating machine, and printer. Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Work is generally performed primarily in a clean, indoor office environment with no adverse conditions of temperature or weather. Generally works around others, works alone, face to face and verbal contact with others. May work irregular schedule/hours. Closing Statement: This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need. Rural/Metro is a proud Equal Opportunity employer, m/f/d/v.
Rural/Metro Corporation - 21 months ago