Provides one-on-one training, coaching and problem solving on all supported software to Firm personnel in their work environment or through remote access. Additionally, responsible for Help Desk support, other miscellaneous projects and administrative activities detailed below.
Routes and/or assists incoming Help Desk calls.
Keeps manager and colleagues well informed.
Travels to other offices to support software on an as-needed basis.
Enters service calls into Help Desk Data Base.
Maintain cordial, courteous and open lines of communications with all users
Develops required skills through self-development on the job as well as formal educational opportunities.
Performs special assignments as required.
Provides one-on-one training on all firm-supported software, including MS Office Suite, Interwoven, Full Authority, Carpe Diem, DeltaView, Adobe Acrobat, and other software as acquired.
Researches and recommends new products and methodologies to management.
Provides floor support as needed in all offices.
Prepares status reports and keeps management fully informed on issues.
Minimum Physical Requirements:
Frequent repetitive use of wrists and hands while operating computers and training equipment.
Associates degree or equivalent experience.
Desired Job Experience:
Minimum of five years of software related experience, preferably in an IT or Training environment; Law Firm experience preferred.
Microsoft Office Specialist (MOS) Master Certification
Excellent written and verbal communication skills.
Excellent interpersonal skills and ability to communicate with users at their level.
Able to meet deadlines.
Able to work in a team environment.
Strong troubleshooting and problem solving skills.