Help Desk / Desktop Support Engineer
Affinnova - Waltham, MA

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“Helpdesk/Desktop Support Engineer”
“Waltham, MA – Headquarters”

About Affinnova

Affinnova’s innovation platform transforms how companies develop and market their products and services to create fundamentally better and more profitable outcomes – doubling success rates and tripling revenues.
We are one of the fastest growing marketing technology companies in the world. In the last five years we have grown by over 500%. We are expanding into Europe, Asia and Latin America.
Our diversified client base includes the most respected companies, from mid-sized enterprises to the global Fortune 500, in consumer goods, retail, financial services, life sciences and technology.

Corporate Culture
Our philosophy at Affinnova is simple: you cannot revolutionize the way global companies innovate with anything less than an all star team. We believe in smart, driven people who are experts in their field, have a proven record of success and have great potential to grow. We believe that collaboration supercharges the performance of people resulting in a dynamic workplace, the best outcomes for our clients and continuous improvement in what we do.

Candidate Profile
Affinnova, Inc. is seeking a Helpdesk Specialist to join our IT team. The Help Desk Specialist I is responsible for providing laptop and desktop (PC and Mac), phone and Blackberry support This individual will be our primary Tier 1 help desk/desktop support technican managing our ticketing system, and be the first line of support for Affinnova’s global employee's.

Candidate Profile

2-4 years of hands on (face to face and telephone) experience supporting users.

Must have significant experience configuring and supporting:
Windows XP – 7
Office 2002 – 2010
Mac OS X Tiger and newer
Blackberry devices (in a corporate environment)
Phenomenal troubleshooting skills
Outstanding communication skills
Confidence when working with users, both in person and over the phone
Very good prioritization skills
Extremely strong I.T. fundamentals
Ability to lift at least 50lbs.
Must have a reliable automobile


Outstanding creativity, aesthetic sensibilities and attention to detail Exceptional project planning and time management skills
Excellent verbal communication skills
Driven by progress and accomplishments
Conscientious and highly accountable
Open, collaborative and inclusive
Mature, self-aware and self confident
Desire to continuously learn and improve

Bachelor's degree in Computer Science or related area is preferred. Advanced degree is a plus

Affinnova - 2 years ago - save job - copy to clipboard
About this company
Affinnova is revolutionizing how the world innovates. Our patented technology dramatically expands the field of creative ideas and reliably...