Help Desk - perm role with a fast growing medical device firm
Cardiocom - Chanhassen, MN

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Cardiocom is an award-winning leader in cutting-edge telehealth solutions, medical software and nurse call center services located in Chanhassen, Minnesota. With a client roster that includes some of the largest home health groups, health plans, hospitals, physician groups and coordinated care companies in the nation, Cardiocom is positioned to revolutionize this fast-growing industry. Take the next step in your career! Join a progressive, dynamic and vibrant company that’s on the leading edge of telehealth. We look forward to hearing from you.

As a result of our dynamic growth, we have outstanding opportunities for a full-time IT Help Desk Tier 1 . We are looking for an enthusiastic professional with excellent customer service and technical skills to provide hardware, software and network application support If you thrive in an innovative, fast-paced, team oriented environment, Cardiocom can offer you the opportunity for a successful career.

Primary Responsibilities:
  • Perform application hardware and software connectivity troubleshooting within a helpdesk environment
  • Troubleshoot software installations in a remote support environment
  • Help customers resolve technical problems in a timely manner
  • Document issues and resolutions in help desk ticketing software
  • Provide after hours support and respond promptly to emergency situations
  • Analyze logs and spot common trends and underlying problems
Position Requirements:
  • Degree in IT related field.
  • 1 year experience in a corporate setting
  • Proficiency in MS OS, SQL Server 2000 & MS Access
  • Excellent technical problem solving abilities
  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer support related email, phone calls and other electronic communications
  • Experience with hardware and software issues
  • Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Salary, Benefits and Other:
  • Salary based on experience.
  • Medical, dental,401K, flex spend, life and PTO.
  • Excellent opportunity for growth and advancement.
The ideal candidate will need to pass security clearance, administrated by the US Government.

For a quick look at Cardiocom, visit: .

For detailed information, visit

Cardiocom is an EEO/AA employer.

Local candidates only please.
Keywords: Information Technology, help desk, desktop support, help desk support specialist

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