Help Desk Analyst
Secure-24 - Southfield, MI

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Responsible for answering overflow/escalated service desk calls
  • Responsible for placing outbound calls to customers
  • Responsible for resolving or escalating incidents in a timely manner
  • Attempt to identify what the underlying causes of issues within the infrastructure of a system and how to resolve them
  • Optional project time if all responsibilities are met
  • Essential Job Functions
    • Fluent in English, strong communication skills
    • Troubleshooting Linux/Email/Windows/Citrix/Network/Database issues
    • Provide a single, informed point of contact for customers
    • Keeping customers informed on a request status and progress
    • Incident categorization & severity verification
    • Incident resolution
    • Problem identification
    • Problem escalation
    Non-essential Job Functions
    • Additional languages
    • Available at least 16 hours a week, full time available
    • Commitment to excellence
    • Excellent customer service skills
    • Willingness to take responsibility to ensure issues are resolved
    • Team player
    • Critical thinking skills
    • Professional customer service skills
    • Excellent phone etiquette
    • Excellent email etiquette
    Other Skills/Abilities
    • Driver’s license
    • Lift 50lbs
    Any and all potential candidates must comply with the Secure-24 Code of Conduct and Ethics Policy .

    Apply Now To apply for this job, please contact Secure-24 at with your resume and a list of references.

    About this company
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