This position is located in Marlborough, MA, and will go PERM with good performance
A large investment management company with a great mix between independence and collaboration within the organization. They are a community of solution-oriented teams. They pride themselves on propriety and independent research to deliver customized solutions to their clients.
The Help Desk Analyst will lead a team of 6-8 other analysts in manning the call center. The 24x7 call center is divided into three shifts; you have the option of working shift 1 or 2, not the graveyard (overnight) shift. You will:
- Oversee day-to-day Solutions Center staff and process
- Partner with peer team lead to determine resource and staff allocation / scheduling
- Manage shift turnover
- Monitor call volume and metrics
- Review / Update staff training materials
- Microsoft Office Suite including 2010 Outlook
- Windows 7
- AVAYA Phone System
- Service Now or comparable ticket tracking system
- Leadership (team of 6-8)
- Excellent Communication Skills
- Staff Coordination
- Professional image and demeanor
- Bachelor's Degree
- Financial Services Experience
- ITIL Understanding / Certification
- HDI Membership / Certification
Call Ben Doyle today! - 781.263.5265 - firstname.lastname@example.org
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The Bowdoin Group is always seeking new technical talent to staff project-based positions with our contracting clients. We work with companies in a variety of industries, providing them with just-enough, just-in-time workforce solutions for their technical projects and managing a seamless transition for our contractors between old and new projects. If you are a technical consultant in search of a new position, please reach out to us! We will be happy to work with you to locate the position that best matches your skills and personality.
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The Bowdoin Group is an equal opportunity employer.
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