Help Desk Analyst - Prestigious Investment Firm
The Bowdoin Group - Marlborough, MA

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This position is located in Marlborough, MA, and will go PERM with good performance

Client Profile:
A large investment management company with a great mix between independence and collaboration within the organization. They are a community of solution-oriented teams. They pride themselves on propriety and independent research to deliver customized solutions to their clients.

The Help Desk Analyst will lead a team of 6-8 other analysts in manning the call center. The 24x7 call center is divided into three shifts; you have the option of working shift 1 or 2, not the graveyard (overnight) shift. You will:
  • Oversee day-to-day Solutions Center staff and process
  • Partner with peer team lead to determine resource and staff allocation / scheduling
  • Manage shift turnover
  • Monitor call volume and metrics
  • Review / Update staff training materials

Required Skills:
  • Technical
    • Microsoft Office Suite including 2010 Outlook
    • Windows 7
    • AVAYA Phone System
    • Service Now or comparable ticket tracking system
    • Leadership (team of 6-8)
      • Excellent Communication Skills
      • Management
      • Staff Coordination
      • Professional image and demeanor
  • Bachelor's Degree
  • Financial Services Experience
  • ITIL Understanding / Certification
  • HDI Membership / Certification

Call Ben Doyle today! - 781.263.5265 -


For information about other positions at The Bowdoin Group please visit us at:

The Bowdoin Group is always seeking new technical talent to staff project-based positions with our contracting clients. We work with companies in a variety of industries, providing them with just-enough, just-in-time workforce solutions for their technical projects and managing a seamless transition for our contractors between old and new projects. If you are a technical consultant in search of a new position, please reach out to us! We will be happy to work with you to locate the position that best matches your skills and personality.

Check out other positions we are looking to fill:

The Bowdoin Group is an equal opportunity employer.

About this company
The Bowdoin Group provides customized recruitment solutions ranging from executive search to technology contracting. Our industry and domain...