Help Desk Support - Assoc
Norton Healthcare - Louisville, KY

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For more than 125 years, Norton Healthcare's faith heritage has guided its mission to provide quality health care to all those it serves. Today, Norton Healthcare is a leading health care system based in Louisville, Ky. It is the area's third largest private employer, providing care at nearly 140 locations throughout Greater Louisville and Southern Indiana. The Louisville-based not-for-profit system includes five Louisville hospitals with more than 1,800 licensed beds; five outpatient centers; 12 Norton Immediate Care Centers; 12,000 employees; more than 600 employed medical providers; and in excess of 2,000 total physicians on its medical staff. Norton Healthcare was the 2011 recipient of the prestigious National Quality Forum National Quality Healthcare Award, along with the 2011 Kentucky Hospital Association Quality Award. The organization has consistently been recognized as one of the best places to work in Metro Louisville, the state of Kentucky and nationally. Norton Healthcare and Humana are one of only four national pilot sites, and the only one in Kentucky, to study the Accountable Care Organization (ACO) model through the prestigious Brookings - Dartmouth ACO Pilot Project. More information about Norton Healthcare is available at

Provides support to end-users for PC, server applications, and hardware. May interact with other departments within Information Services to restore service and/or identify and correct core problems. Refers more complex problems to intermediate and/or senior level. Provides Level I and II telephone support for the organization. This individual will also work with end users on a continuous basis assisting on both project and issue related tasks.

Proficiency in Current MS Office and Windows Platforms, Experience in Helpdesk environment as well as Client Server Environment. Have excellent customer service skills for both internal and external customers. Achieve issue resolution through strong analytical skills
Active Directory concepts and techniques. Ability to perform under time constraints and deadlines in a constantly changing/ fast paced environment


HDI Support Center Analyst certified or able to obtain upon hiring within 90 days
1-2 years experience in a call center type environment
Windows, MS Office, and Internet Explorer, Network printing Desired

High School Diploma or Equivalent
HDI Support Center Analyst certified or Equivalent
2-3 years experience in a call center type environment

Norton Healthcare offers a competitive benefit package including:

Medical, Dental and Vision Insurance

Paid Vacation, Sick Days and Holidays

Short and Long Term Disability

403b Plan

Flexible Spending Accounts (FSA)

College Savings Plan

Children's Choice Day Care Center

Downtown Fitness Center

Free Parking

Screening Requirements: Drug Screen & Criminal Background Check
Norton Healthcare is an EEO/AA employer

About this company
91 reviews
Norton Healthcare takes care of people in the land of horse farms and blue grass. The company owns and operates five hospitals and manages...