Help Desk Support Technician - AutoCAD
ABC Imaging - Washington, DC

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Job Description The ideal candidate will:
  • document all trouble calls and request for help;
  • provide user desktop support on a daily basis;
  • provide timely responses to user's questions and concerns;
  • provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies;
  • provide detailed and accurate logs of all user contact;
  • document standard procedures for Help Desk; identify and escalate issues that are unable to be resolved by the Help Desk Technician;
provide assistance to other IT team members when requested.

Qualifications Position requires a bachelors degree and/or a minimum of 3 years of experience with Help Desk Support.

A candidate with experience in AutoCAD, Revit required!

Additional Information For consideration, please reply to this job posting.

EEO

ABC Imaging - 17 months ago - save job - block
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