Help Desk Support- Senior
AAC Inc - Fort Bragg, NC

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Tier 2 – 4 Problem Resolution. Under general direction, provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.

Required Skills

Required Experience

MUST have: 5 - 7 years as a Help Desk Support Service Specialist. Excellent interpersonal skills and the ability to work in a team environment. Experience working in a military environment and familiar with the military chain of command. Support computers, printers, software, VTC studio, mobile devices, or other peripheral devices that process electronic information and are connected to the ARNET. Acknowledge incidents and service requests within 24 hours of the ticket arriving in their respective Tier 2 group queue. Ability to travel up to 150 miles from the base location.

AAC Inc - 15 months ago - save job - block
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About this company
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MISSION AAC is a leading IT service management firm specializing in enterprise-level solutions for the federal government. Since 1983, we...