The Help Desk Technician II is responsible for being on-time, professional,
knowledgeable, and courteous. Additionally, the technician is to be a problem-solver
and a second level support for the Help Desk Technician I position. Responsible for
providing excellent service and support to internal and external customers on all BankPlus products and services. This is an experienced Help Desk Technician. Serve as frontline support for all employees. Provide user and technical support. First level support for applications, network, and other support areas. Provide second level PC support. Reset passwords, respond to written correspondence with appropriate spelling, grammar, and language via email and web chat. Assist with training other BankPlus team members. Responsible for placing vendor calls and following up with users to provide a status on outstanding issues and other updates. Use ticket logging system to create, track, resolve, and report on user issues and requests. Generate and analyze weekly reports and trends.
Minimum two year college degree and more than two years related experience. MCP Certified preferred. Must be available to be on call and work after hours as required. Applicant must possess technical experience and demonstrate active listening skills. Possess problem-solving skills, analytical skills and excellent verbal and written communication skills. Knowledge of proper English and punctuation is necessary. Knowledge of all Microsoft office products required. We expect high performance from every employee. High performance employees are those who successfully accept the challenge of our environment while having fun as a loyal member of the BankPlus team.
BankPlus does not discriminate on any employment practice on the basis of race, religion, color, sex, age, national origin, genetic information, marital status, veteran status, or disability.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
BankPlus - 6 months ago