The Help Desk Technician I is responsible for being on-time, professional, knowledgeable, and courteous. Responsible for providing excellent service and support to internal and external customers on all BankPlus products and services. Serve as frontline support for all BankPlus employees. Provide user and technical support. Provide professional, friendly, accurate, and knowledgeable service in a timely and accurate manner. Demonstrate active listening and problem-solving skills. In challenging and difficult situations, must maintain professionalism, genuine friendliness, and utmost patience. First level support for applications, network, and other support areas. Provide second level PC support. Reset passwords. Respond to written correspondence via email and web chat. Responsible for placing vendor calls and following up with users to provide a status on outstanding issues and other updates. Use HEAT ticket logging system to create, track, resolve, and report on user issues and requests. Generate weekly reports.
Minimum two year college degree and two years related experience. MCP Certified preferred. Must be available to be on call and work after hours as required. Applicant must possess technical experience, problem-solving, analytical skills and excellent verbal and written communication skills. Knowledge of proper English and punctuation is necessary. Knowledge of all Microsoft office products required. We expect high performance from every employee. High performance employees are those who successfully accept the challenge of our environment while having fun as a loyal member of the BankPlus team.
BankPlus does not discriminate on any employment practice on the basis of race, religion, color, sex, age, national origin, genetic information, marital status, veteran status, or disability.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.