Helpdesk / Network Administrator
Proto Labs, Inc. - Maple Plain, MN

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Are you looking for a new and exciting opportunity to use your skills in a successful and growing company? Do you desire a fast-paced, casual work environment that is driven by employees who thrive on innovative thinking? If you have experience with troubleshooting hardware and software issues, and a desire to work in an energetic, collaborative environment, then check out this opportunity in Maple Plain!

This position will be responsible for primary user and workspace support.


Specific duties include:
  • Set up and take down user workspaces.
  • Troubleshoot PC software and hardware
  • Troubleshoot and resolve problems associated with local network environment.
  • Work with hardware and software vendors
  • Help coordinate help desk
  • Maintain network, application and computer system availability.
  • Research and develop company standards for software, hardware, and processes.
  • Work is performed under supervision.
  • May be assigned an element of a project or well-defined tasks.
  • Uses established policies and procedures to complete work assignments.


Minimum Qualifications:
  • Windows Operating systems – Windows XP, Windows 7, Windows Server 2003, Windows Server 2008.
  • Working knowledge of TCP/IP, Active Directory, MS Office Applications
  • Ability to work with users at many technological levels.
  • Ability to manage multiple priorities.
  • Strong troubleshooting skills.
  • Willing and able to document procedures, and work progress.
  • Provide daily technical support for on and off site users.
  • Excellent work ethic, positive attitude and sense of urgency
  • Strong customer service orientation.
  • Good communication skills.

Preferred Qualifications:
  • Microsoft certification(s) in Windows XP, Windows 7 a plus
  • SQL Server, Exchange Server, VPN, Routing, Telephony, or Firewall knowledge a plus.

Education Requirements:

High school diploma and three years direct applicable experience
Two-year degree in related field of study preferred

About this company
Proto Labs is a leading online and technology-enabled quick-turn manufacturer of custom parts for prototyping and short-run production with...