Helpdesk / Network Administrator
Proto Labs, Inc. - Maple Plain, MN

This job posting is no longer available on Proto Labs, Inc.. Find similar jobs: Helpdesk jobs - Proto Labs jobs

Are you looking for a new and exciting opportunity to use your skills in a successful and growing company? Do you desire a fast-paced, casual work environment that is driven by employees who thrive on innovative thinking? If you have experience with troubleshooting hardware and software issues, and a desire to work in an energetic, collaborative environment, then check out this opportunity in Maple Plain!

This position will be responsible for primary user and workspace support.

Responsibilities

Specific duties include:
  • Set up and take down user workspaces.
  • Troubleshoot PC software and hardware
  • Troubleshoot and resolve problems associated with local network environment.
  • Work with hardware and software vendors
  • Help coordinate help desk
  • Maintain network, application and computer system availability.
  • Research and develop company standards for software, hardware, and processes.
  • Work is performed under supervision.
  • May be assigned an element of a project or well-defined tasks.
  • Uses established policies and procedures to complete work assignments.

Requirements

Minimum Qualifications:
  • Windows Operating systems – Windows XP, Windows 7, Windows Server 2003, Windows Server 2008.
  • Working knowledge of TCP/IP, Active Directory, MS Office Applications
  • Ability to work with users at many technological levels.
  • Ability to manage multiple priorities.
  • Strong troubleshooting skills.
  • Willing and able to document procedures, and work progress.
  • Provide daily technical support for on and off site users.
  • Excellent work ethic, positive attitude and sense of urgency
  • Strong customer service orientation.
  • Good communication skills.

Preferred Qualifications:
  • Microsoft certification(s) in Windows XP, Windows 7 a plus
  • SQL Server, Exchange Server, VPN, Routing, Telephony, or Firewall knowledge a plus.

Education Requirements:

High school diploma and three years direct applicable experience
Two-year degree in related field of study preferred

About this company
Proto Labs is a leading online and technology-enabled quick-turn manufacturer of custom parts for prototyping and short-run production with...