Helpdesk Spec-I
East West Bank - California

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East West Bank is currently seeking a full-time Helpdesk Specialist. This Helpdesk Specialist will provide prompt and reliable technical assistance over the phone to East West Bank's Helpdesk customer base, including: troubleshooting desktops, laptops, printers and peripheral devices. In addition, he/she will provide support for software in a mixed network environment (Windows/Novell), Microsoft Office Products, Windows XP and industry standard software, including: installation, configuration, support and maintenance of all computer and related hardware. Attention to detail, great customer service, and a positive attitute under pressure is required.

Duties (not limited to):
  • Create, track, follow up, and close Work Orders
  • Monitor time on calls, escalate as needed
  • Quick reponse time during business hours
  • Document identified issues resolutions for Knowledge Base
  • Applications and OS Support (Windows, MS Office, Windows XP, 7)
  • Equipment support (desktop, laptops, pritners, scanners, and peripherals)
  • Imaging, replacing and troubleshooting desktops and laptops as needed
  • Knowledge and familiarity with computer security, malware, and threat awareness related to supporting end user devices
  • Maintaining an understanding of top business trends, latest equipment, newest technologies
  • Meeting and Conference Room support-Setup and test all required equipment before meeting or conference, as needed
  • Positive attitude
  • Excellent verbal and written skills
  • Ability to travel locally, as needed
  • Strong skills associated with bridging technical problems that cross functions, such as understanding cause and effect; root cause relationships for complext problems
  • Must pass background check
  • Must have valid CA drivers license
  • Must be allowed to work in the U.S.
  • Educational background in IT or Customer Service Relations
  • At least 2 years of experience in Customer Support or equivalent
  • Mandarin/Cantonese speaking, a plus
East West Bank is an Equal Opportunity Employer

About this company
37 reviews
East West Bancorp is the holding company for East West Bank, which operates more than 100 branches in California, mainly in and around Los...