Helpdesk Support Specialist
Insulet Corporation / Neighborhood Diabetes - Bedford, MA

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Job Description:Position overview:
Responsible for supporting Insulet Corporation and
Neighborhood Diabetes end users as part of the Global
Infrastructure Helpdesk Team.
  • Respond to requests for technical assistance in
person, via phone, and electronically.
  • Diagnose and resolve technical hardware and software
issues via the helpdesk system.
  • Research questions using available information
  • Advise user on appropriate action and clearly set
  • Log all help desk interactions.
  • Analyze helpdesk data and provide improvements.
  • Identify and escalate situations requiring urgent
attention to IT Management.
  • Document resolutions within helpdesk knowledgebase.
  • Stay current with system information, changes and
Knowledge / Education
  • Strong qualitative and analytical skills.
  • 2+ years of desktop support experience preferred.
  • The ability to troubleshoot and problem solve using
a variety of support resources a must.
  • 2+ years of supporting Microsoft Windows OS and
  • Knowledge of Industry Standards.
Desired Skills
  • Task Oriented and require attention to detail.
  • Excellent customer service and communication skills.
Physical Requirements
Must be able to lift and transfer monitors and desktop
systems (~20 pounds).
Division/Department : Insulet Corporation