Helpdesk Support Specialist - Delavan, WI
PSSI - Delavan, WI

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Key Job Activities:

Trouble Ticket resolution for 1 st level computer support issues

Troubleshot/Install computer applications

Troubleshot/Install Microsoft Windows Operating Systems

First level support and troubleshooting of computer networks

Setup and configure new hardware

Telephone Support for internal and external computer users

Other related duties as assigned

Education and Experience Required (including certificates and/or software requirements for the position):

Junior Level, 2-3 years of experience. High School Diploma is required, Associates degree preferred.

Certifications: Microsoft MCSA Server or Desktop REQUIRED

JOB DESCRIPTION

Responsibilities:

Assist internal and external technology users by phone, email, web, and in-person with first-level computer technical support issues; working to resolve incidents at the Tier 1 level.

Create, resolve, and escalate service tickets as necessary to the proper support groups. Each ticket must have troubleshooting documentation that explains the problem, the troubleshooting steps taken on the problem and the status or resolution to the problem.

Build, configure, and troubleshoot computer equipment, software applications and associated peripherals for end users.

Monitor and enforce information systems security and acceptable use policies.

Knowledge and skill requirements:

Customer focused, service oriented professional with demonstrated knowledge of computer hardware, Microsoft Windows XP/7/8, MS. Office, Outlook and basic network troubleshooting skills are required.

Experience with hard drive imaging systems and automated remote application deployment is preferred.

Experience with remote desktop administration and troubleshooting tools.

Prior experience working in a technical Help Desk environment.

Prior experience answering phones in a technical Help Desk environment.

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