Key Job Activities:
Trouble Ticket resolution
for 1 st level computer support issues
Microsoft Windows Operating Systems
First level support and
troubleshooting of computer networks
Setup and configure new
Telephone Support for
internal and external computer users
Other related duties as
Education and Experience Required (including
certificates and/or software requirements for the position):
Junior Level, 2-3 years of
experience. High School Diploma is required, Associates degree preferred.
MCSA Server or Desktop REQUIRED
internal and external technology users by phone, email, web, and in-person with
first-level computer technical support issues; working to resolve incidents at
the Tier 1 level.
and escalate service tickets as necessary to the proper support groups. Each
ticket must have troubleshooting documentation that explains the problem, the
troubleshooting steps taken on the problem and the status or resolution to the
and troubleshoot computer equipment, software applications and associated
peripherals for end users.
enforce information systems security and acceptable use policies.
Knowledge and skill requirements:
Customer focused, service
oriented professional with demonstrated knowledge of computer hardware, Microsoft
Windows XP/7/8, MS. Office, Outlook and basic network troubleshooting skills
Experience with hard drive
imaging systems and automated remote application deployment is preferred.
Experience with remote
desktop administration and troubleshooting tools.
Prior experience working
in a technical Help Desk environment.
Prior experience answering
phones in a technical Help Desk environment.
IllinoisJobs.com - 16 months ago