Helpdesk Support-Level II
SADA Systems Inc. - Los Angeles, CA

This job posting is no longer available on SADA Systems Inc.. Find similar jobs: Helpdesk Support Level jobs - SADA Systems jobs

What you'll be doing:
  • Provide end user support for multiple clients.
  • Maintain accurate and timely accounts for assigned clients.
  • Escalate issues as needed.
  • Resolve hardware and software problems expeditiously and with minimum disruption to computer/phone system users.
  • Assists users with using desktop software when appropriate

You Would Be Great For This Position If You Have:
  • 1-3 years desktop administration experience.
  • 2-4 years helpdesk or remote telephone support.
  • 1-3 years operating systems experience (Windows, Mac, Unix, or Linux)
  • Strong knowledge of Microsoft Office applications
  • Must be highly organized and detail-oriented.
  • Successful at working in a team culture.
  • Excellent verbal and written communication skills.
  • Possess valid and clear drivers license.
  • Must be comfortable interacting with staff at all levels.
  • Professional, courteous, and service-oriented.
  • Punctual, dependable and reliable.
Internal/External Contacts:
Daily interaction with variety of clients. Must refer questions or concerns outside own knowledge area to other team members in order to achieve client satisfaction.

Working Conditions:
The majority of work will be performed at our headquarters. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse.

Why you'll love working at SADA:
  • You'll work with a great group of people, one of the best in the business, in a highly collaborative, team and results oriented atmosphere
  • You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
  • You’ll work with large, sophisticated, and progressive clients throughout North America
  • You'll get awesome benefits that include competitive and attractive compensation, huge performance based bonuses, holidays, combined vacation and sick days, medical, dental, vision, life, short and long term disability insurance, 401K and more
  • Ongoing training provided and plenty of opportunities to grow
  • We have a ping pong table, big screens, frequent company lunches, video games, company social events and an espresso machine!
Compensation: Commensurate with experience, highly competitive plus performance-based incentives.

SADA Systems, Inc. is an Equal Opportunity Employer.

If you're ready to take your career to the next level, then SADA is the right place for YOU.

SADA Systems Inc. - 17 months ago - save job - block
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