Home Services Specialist II-Farmington, CT
Bank Of America - Farmington, CT

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Compensation Owned Job Description:
The HSS II is responsible for processing of loans approved by an Underwriter or an automated decisioning system. Based on product mix and business need, the HSS II may be responsible for clearing conditions and issuing changes to the terms on previously approved loans. Responsible for, but not limited to, verifying conditions of approval which may include customer income/assets documentation. The HSS II will resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may process subordinations and resolve appraisal disputes. Maintains a high level of customer service by being proactive in communication with customers, sales partners, including banking center associates, realtors, etc. Due to SASE Certification Requirements, it is Recommended to have at least one year of mortgage processing experience.

Job Posting Description (JPD):
As a Home Service Specialist (HSS) II you will be responsible for processing of loans approved by an Underwriter or an automated decisioning system within designated signing authority limits. You will be responsible for clearing conditions and issuing changes to the terms on previously approved loans. The Home Service Specialist II will be responsible for but not limited to verifying conditions of approval which may include customer income/assets documentation. In addition you will resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may processes subordinations; resolves appraisal disputes; depending on channel, may coordinate closing activities. You will also be required to maintain a high level of customer service by being proactive in communication with customers, may include banking center associates, realtors, etc. The HSS II will be the focal point of communication with customer and sales force in the closing process of the loan.

Additional Information:
Loan processing position within Centralized Fulfillment Home Loans. Associate will process loans approved by an Underwriter or an automated decisioning system. The HSS II will have credit signing authority limited to clearing conditions on loans previously approved. Will be responsible for but not limited to verifying conditions of approval which may include, customer income/assets documentation, resolves routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may processes subordinations; resolves appraisal disputes; depending on channel, may coordinate closing activities. Maintains a high level of customer service by being proactive in communication with customers, may include banking center associates, realtors, etc

This position may be subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE ACT requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.

Qualifications

Required Skills:
Two - three years of experience in a loan production environment

Knowledge of conventional and/or government guidelines

Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending

Ability to manage a heavy pipeline of 50 plus loans

Strong written and verbal communications skills

Teamwork and customer service skills a must

Self-motivated and highly organized

Ability to prioritize multiple competing tasks

Flexibility to work extended hour during heavy workload periods

Excellent verbal and written communication skills; strong interpersonal skills, must have excellent problem solving and decision making skills, ability to multi-task and aggresivley manage time.

Desired Skills:
2-4 years p revious Mortgage Processing experience.

Bank of America - 22 months ago - save job - copy to clipboard
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Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries...