Under direction, implements the Housing Choice Voucher Program (HCV) rental assistance program to fulfill program objectives.
Essential Functions Include But Are Not Limited To:
Manages client caseload and prepares required documentation to conform to HCV Section 8 program guidelines. Informs, explains, advises and assists applicants and tenants regarding policies, procedures, and regulations of the Section 8 rental assistance program. Conducts initial and annual interviews with clients and determines program eligibility. Drives to and performs initial and annual inspections of rental units to ensure compliance with Housing Quality Standards. Negotiates rents, lease changes, occupancy and maintenance standards, and related conditions of contract agreements with property owners or managers. Conducts briefing sessions and assists applicants in locating suitable accommodations. Refers tenants to social service agencies for assistance in resolving financial, domestic or social problems. Investigates difficult and/or sensitive problems and/or disputes between tenants and property owners or between tenants/owners and the Housing Authority. Seeks to resolve disputes and eliminate or mitigate problems through counseling, mediation and/or enforcement of administrative rules and regulations. Motivates tenants and provides information on resources available for families to achieve goal of self-sufficiency. Tracks/monitors client progress. Uses computer to keep detailed case records and retrieve information; writes reports, letters, memos and correspondence; organizes case files. Performs other functions as assigned.
CHARACTERISTICS OF SUCCESSFUL PERFORMERS
Successful performers establish rapport and work effectively with both low-income rental program applicants and participating landlords. They are resourceful in securing necessary data to determine eligibility and skilled in mediating owner-tenant disputes. These individuals communicate effectively and exercise good judgment in the decision-making process.
Must be bilingual in English and Spanish OR Vietnamese. Education and experience equivalent to two years of progressively responsible experience in case management in a Housing Authority supplemented by college level coursework in human services, sociology, psychology, or other related field, or any equivalent combination of experience and training which provides the following knowledge, skills and abilities.
DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: objectives, operation and services of public housing programs; federal rules and regulations pertaining to Section 8 rental assistance programs; real property management; laws pertaining to the rental of real property; the Santa Ana housing rental market; interviewing techniques and methods of verifying data; local public and non profit social service agencies, including job training and educational resources; personal computer operations; Yardi software.
Skill in: managing heavy caseloads and completing required paperwork within strict time lines; counseling individuals from various socioeconomic and cultural backgrounds; mediating disputes between tenants and property owners.
Ability to: understand, interpret, explain and apply Section 8 rental assistance program rules, regulations, policies and procedures; exercise independent judgment and make decisions; work effectively with frequent interruptions and effectively manage transitions in work assignments and priorities; communicate clearly and concisely, both orally and in writing; establish effective working relationships with clients, landlords, property managers, employees of social service agencies, co-workers and the public, in a culturally diverse community.
Experience with Yardi software is highly desirable.
SPECIAL MINIMUM REQUIREMENTS
Possession and retention of a valid California Class C Driver's License is a condition of employment.
SPECIAL WORKING CONDITIONS
Willingness and ability to work irregular hours, including evenings and weekends as needed.
Application and Supplemental Questionnaire Review : All applicants are required to file their application online and answer the supplemental questionnaire. Applications, answers to the supplemental questionnaire, and any attachments, will be reviewed by the Personnel Services Department and hiring department.
Those applicants possessing the most pertinent qualifications will be invited to appear for the following:
Writing Skills Examination: (Qualifying) will evaluate the candidates' ability to communicate effectively in writing.
Bilingual Oral Fluency Examination : (Qualifying) will evaluate the candidates’ ability to communicate effectively in English and Vietnamese or Spanish.
Oral Interview Examination : (Weight 100%) will evaluate the candidates' knowledge, abilities and qualifications pertinent to those factors essential for successful performance on the job.
Candidates need a minimum passing score on all components to be placed on the eligible list.
Please refer to the "Benefits" tab for a list of benefits. Please note the recent state legislation changes related to CALPERS for existing and new members.
City of Santa Ana - 23 months ago