Human Resources Manager
Rural/Metro Corporation - Buffalo, NY

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From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before.

At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.

Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.


Primary function of this position includes implementation and coordination of policies and programs, covering a wide variety of employment, compensation, benefits, training, safety and health topics. Responsibilities have emphasis on employee and labor relations.


Essential Functions:

Management of Divisional HR Staff

• Supervision of HR staff in assigned division

• Oversees the recruitment and training of new HR personnel within their division

• Communicates and administers various human resources plans and procedures for all employees

• Communicates and interprets HR policies and procedures to employees and managers

Employee and Labor Relations

• Participates with the Zone HR Manager in investigating and processing employee complaints, Hotline calls, and gathering information on claims or charges of discrimination

• Demonstrates strong facilitation skills in investigating, analyzing, and solving a myriad of complex employee relation issues

• Provides guidance to divisional managers and supervisors on a wide variety of employee relation’s issues

• Provides advice and counsel to divisional managers and supervisors regarding personnel practices, and company policy

• Oversees and participates in labor and union negotiations, arbitrations and mediations as needed

• Along with the Zone HR Manager, partners with Legal to review zone labor grievances prior to mediation

• Provides advice, counsel and training to managers regarding the administration and enforcement of the collective bargaining agreements for their location

• Partners with managers to provide advice and support regarding labor relations

• Develops and maintain relationships with union business representatives to foster and continuously improve union-management relations

Employee Support

• Partners with Corporate benefits department to assist employees with benefits questions

• Maintains information systems that include all employee records and files, automated systems, and personnel and staffing reports

• Provides information and is responsible for approval of all company and government regulated leaves of absence

• Updates employee HRIS system for all actions (hire, pay changes, terminations, leaves, etc.)

• Communicates and administers various human resources plans and procedures for all employees

Recruiting, Orientation, and Retention

• Conducts exit interviews and provides management feedback regarding divisional culture and employee relations issues

• Conducts monthly in-service for the managers

Performance Management and Compensation Review

• Ensures evaluations are completed in a timely fashion for all management and field personnel throughout the division

• Maintains contract compliance for all union pay increases and review cycles within assigned division

• Reviews and draft performance improvement plans for divisional supervisors that are not meeting performance expectations

• Ensures all divisional union and non-union merit increases fall within contract and company pay guidelines

• Reviews all divisional promotion and demotions accurately adjusting pay per the company guidelines

• Reviews all management level terminations prior to separation(zone manager)

• Works with assigned division to execute company specific, measureable, accepted, realistic, and time bound performance objectives

• Execution, review, and measurement of divisional goals/ corporate defined HR metrics, and KPIs within the assigned division

Government and Company Compliance

• Responsible for maintaining and updating employee personnel, training and medical files

• Compiles monthly reports measuring unemployment, worker compensation, and leave of absence towards divisional goals

• Execution of divisional CIA, OSHA, and other company, state, and federal specific training/requirements

• Updates and ensures certification controls are in place in assigned division so that no employee is working without the required certification for their position

• Responsible for the completion of the assigned division government compliance binder and tracking progress towards placement goals(generalist/manager)

• Management of Workers Compensation program and Motor Vehicle Collision ensuring Risk Management and Corporate HR receives all necessary information in a timely manner

• Prepares company responses to, attends and serves as company representative for unemployment hearings

• Plans and monitors legal and EEOC charges

Organizational Development and Training

• Partners with the Zone HR Manager in conducting divisional succession planning meetings

• Tracks divisional management staff’s completion of company standard position based training

• Creates divisional action plan along with Zone HR Manager to respond to needs originating from company management feedback surveys (employer of choice survey)

• Executes and tracks training of all corporate programs and policies

• Coordinates and conducts monthly in-service for management and personnel


• Complies and enforces all policies and procedures.

• Ensures and inspects paperwork for accuracy and compliance.

• Responsible for escalating concerns regarding questionable paperwork to appropriate management.

• Has successfully completed all required Compliance Training within the required time period.

• Has had no compliance related corrective action during the current review period.


• Minimum of 6 years of progressive Human Resources experience, with a focus on Employee Relations/Labor Relations required

• Experience in healthcare related industry preferred

• Union experience required specific to location

• Excellent communication skills

• Knowledge of the principles and practices of Human Resources Management and supervision, union experience specific to location

• Ability to prepare written reports and correspondences

• Applicable knowledge of applicable state and federal employment laws, labor laws, governmental compliance requirements, and immigration laws

• Ability to build and maintain positive relationships internally and externally

• Travel requirement specific to divisional assignment

Education Requirements:

• BA or BS in Human Resources Management or similar field of study preferred

• PHR certification preferred

Closing Statement: This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Rural/Metro is a proud Equal Opportunity employer, m/f/d/v.

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