Human Resources Manager
Rural/Metro Corporation - Buffalo, NY

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From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before.

At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.

Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.

Overview:

Primary function of this position includes implementation and coordination of policies and programs, covering a wide variety of employment, compensation, benefits, training, safety and health topics. Responsibilities have emphasis on employee and labor relations.

Responsibilities:

Essential Functions:

Management of Divisional HR Staff

• Supervision of HR staff in assigned division

• Oversees the recruitment and training of new HR personnel within their division

• Communicates and administers various human resources plans and procedures for all employees

• Communicates and interprets HR policies and procedures to employees and managers

Employee and Labor Relations

• Participates with the Zone HR Manager in investigating and processing employee complaints, Hotline calls, and gathering information on claims or charges of discrimination

• Demonstrates strong facilitation skills in investigating, analyzing, and solving a myriad of complex employee relation issues

• Provides guidance to divisional managers and supervisors on a wide variety of employee relation’s issues

• Provides advice and counsel to divisional managers and supervisors regarding personnel practices, and company policy

• Oversees and participates in labor and union negotiations, arbitrations and mediations as needed

• Along with the Zone HR Manager, partners with Legal to review zone labor grievances prior to mediation

• Provides advice, counsel and training to managers regarding the administration and enforcement of the collective bargaining agreements for their location

• Partners with managers to provide advice and support regarding labor relations

• Develops and maintain relationships with union business representatives to foster and continuously improve union-management relations

Employee Support

• Partners with Corporate benefits department to assist employees with benefits questions

• Maintains information systems that include all employee records and files, automated systems, and personnel and staffing reports

• Provides information and is responsible for approval of all company and government regulated leaves of absence

• Updates employee HRIS system for all actions (hire, pay changes, terminations, leaves, etc.)

• Communicates and administers various human resources plans and procedures for all employees

Recruiting, Orientation, and Retention

• Conducts exit interviews and provides management feedback regarding divisional culture and employee relations issues

• Conducts monthly in-service for the managers

Performance Management and Compensation Review

• Ensures evaluations are completed in a timely fashion for all management and field personnel throughout the division

• Maintains contract compliance for all union pay increases and review cycles within assigned division

• Reviews and draft performance improvement plans for divisional supervisors that are not meeting performance expectations

• Ensures all divisional union and non-union merit increases fall within contract and company pay guidelines

• Reviews all divisional promotion and demotions accurately adjusting pay per the company guidelines

• Reviews all management level terminations prior to separation(zone manager)

• Works with assigned division to execute company specific, measureable, accepted, realistic, and time bound performance objectives

• Execution, review, and measurement of divisional goals/ corporate defined HR metrics, and KPIs within the assigned division

Government and Company Compliance

• Responsible for maintaining and updating employee personnel, training and medical files

• Compiles monthly reports measuring unemployment, worker compensation, and leave of absence towards divisional goals

• Execution of divisional CIA, OSHA, and other company, state, and federal specific training/requirements

• Updates and ensures certification controls are in place in assigned division so that no employee is working without the required certification for their position

• Responsible for the completion of the assigned division government compliance binder and tracking progress towards placement goals(generalist/manager)

• Management of Workers Compensation program and Motor Vehicle Collision ensuring Risk Management and Corporate HR receives all necessary information in a timely manner

• Prepares company responses to, attends and serves as company representative for unemployment hearings

• Plans and monitors legal and EEOC charges

Organizational Development and Training

• Partners with the Zone HR Manager in conducting divisional succession planning meetings

• Tracks divisional management staff’s completion of company standard position based training

• Creates divisional action plan along with Zone HR Manager to respond to needs originating from company management feedback surveys (employer of choice survey)

• Executes and tracks training of all corporate programs and policies

• Coordinates and conducts monthly in-service for management and personnel

Compliance

• Complies and enforces all policies and procedures.

• Ensures and inspects paperwork for accuracy and compliance.

• Responsible for escalating concerns regarding questionable paperwork to appropriate management.

• Has successfully completed all required Compliance Training within the required time period.

• Has had no compliance related corrective action during the current review period.

Qualifications:

• Minimum of 6 years of progressive Human Resources experience, with a focus on Employee Relations/Labor Relations required

• Experience in healthcare related industry preferred

• Union experience required specific to location

• Excellent communication skills

• Knowledge of the principles and practices of Human Resources Management and supervision, union experience specific to location

• Ability to prepare written reports and correspondences

• Applicable knowledge of applicable state and federal employment laws, labor laws, governmental compliance requirements, and immigration laws

• Ability to build and maintain positive relationships internally and externally

• Travel requirement specific to divisional assignment

Education Requirements:

• BA or BS in Human Resources Management or similar field of study preferred

• PHR certification preferred

Closing Statement: This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Rural/Metro is a proud Equal Opportunity employer, m/f/d/v.

Rural/Metro Corporation - 20 months ago - save job - block
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