Human Resources Manager
Rural/Metro Corporation - Roswell, GA

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Position Summary: Primary function of this position includes implementation and coordination of policies and programs, covering a wide variety of employment, compensation, benefits, training, safety and health topics. Responsibilities have emphasis on employee and labor relations.

Essential Functions: • Communicates and administers various human resources plans and procedures for all employees • Communicates and interprets HR policies and procedures to employees and managers Employee and Labor Relations • Participates with the Zone HR Manager in investigating and processing employee complaints, Hotline calls, and gathering information on claims or charges of discrimination • Demonstrates strong facilitation skills in investigating, analyzing, and solving a myriad of complex employee relation issues • Provides guidance to divisional managers and supervisors on a wide variety of employee relation’s issues • Provides advice and counsel to divisional managers and supervisors regarding personnel practices, and company policy • Oversees and participates in labor and union negotiations, arbitrations and mediations as needed • Along with the Zone HR Manager, partners with Legal to review zone labor grievances prior to mediation • Provides advice, counsel and training to managers regarding the administration and enforcement of the collective bargaining agreements for their location • Partners with managers to provide advice and support regarding labor relations • Develops and maintain relationships with union business representatives to foster and continuously improve union-management relations Employee Support • Partners with Corporate benefits department to assist employees with benefits questions • Maintains information systems that include all employee records and files, automated systems, and personnel and staffing reports • Provides information and is responsible for approval of all company and government regulated leaves of absence • Updates employee HRIS system for all actions (hire, pay changes, terminations, leaves, etc.) • Communicates and administers various human resources plans and procedures for all employees Recruiting, Orientation, and Retention • Conducts exit interviews and provides management feedback regarding divisional culture and employee relations issues • Conducts monthly in-service for the managers Performance Management and Compensation Review • Ensures evaluations are completed in a timely fashion for all management and field personnel throughout the division • Maintains contract compliance for all union pay increases and review cycles within assigned division • Reviews and draft performance improvement plans for divisional supervisors that are not meeting performance expectations • Ensures all divisional union and non-union merit increases fall within contract and company pay guidelines • Reviews all divisional promotion and demotions accurately adjusting pay per the company guidelines • Reviews all management level terminations prior to separation(zone manager) • Works with assigned division to execute company specific, measureable, accepted, realistic, and time bound performance objectives • Execution, review, and measurement of divisional goals/ corporate defined HR metrics, and KPIs within the assigned division Government and Company Compliance • Responsible for maintaining and updating employee personnel, training and medical files • Compiles monthly reports measuring unemployment, worker compensation, and leave of absence towards divisional goals • Execution of divisional CIA, OSHA, and other company, state, and federal specific training/requirements • Updates and ensures certification controls are in place in assigned division so that no employee is working without the required certification for their position • Responsible for the completion of the assigned division government compliance binder and tracking progress towards placement goals(generalist/manager) • Management of Workers Compensation program and Motor Vehicle Collision ensuring Risk Management and Corporate HR receives all necessary information in a timely manner • Prepares company responses to, attends and serves as company representative for unemployment hearings • Plans and monitors legal and EEOC charges Organizational Development and Training • Partners with the Zone HR Manager in conducting divisional succession planning meetings • Tracks divisional management staff’s completion of company standard position based training • Creates divisional action plan along with Zone HR Manager to respond to needs originating from company management feedback surveys (employer of choice survey) • Executes and tracks training of all corporate programs and policies • Coordinates and conducts monthly in-service for management and personnel Compliance • Complies and enforces all policies and procedures. • Ensures and inspects paperwork for accuracy and compliance. • Responsible for escalating concerns regarding questionable paperwork to appropriate management. • Has successfully completed all required Compliance Training within the required time period. • Has had no compliance related corrective action during the current review period.

Qualifications: • Minimum of 6 years of progressive Human Resources experience, with a focus on Employee Relations/Labor Relations required • Experience in healthcare related industry preferred • Union experience required specific to location • Excellent communication skills • Knowledge of the principles and practices of Human Resources Management and supervision, union experience specific to location • Ability to prepare written reports and correspondences • Applicable knowledge of applicable state and federal employment laws, labor laws, governmental compliance requirements, and immigration laws • Ability to build and maintain positive relationships internally and externally • Travel requirement specific to divisional assignment Education Requirements: • BA or BS in Human Resources Management or similar field of study preferred • PHR certification preferred Closing Statement: This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need. Rural/Metro is a proud Equal Opportunity employer, m/f/d/v.

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