The Human Services Assistant III (Eligibility Screener) serves as the initial point of contact for clients seeking public assistance benefits. Position interviews clients and explains programs, policies and procedures; assists clients with applications, and researches information screening clients and applications for benefits. Computer inquiry is done through a variety of data systems accessing information and verifications for determination of eligibility. Position registers applicants, schedules and coordinates appointments to meet with benefit staff, and researches and issues EBT cards as requested. Contacts clients for requested/needed information and responds to routine questions in person, email or by telephone. Maintains monthly timesheet for unit. Collects information and prepares reports as requested.
Considerable knowledge of principles and processes for providing customer and personal services working with diverse populations. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs. Skill in operating a personal computer and various computer software programs (Microsoft Word and Excel), printer, fax/copier, scanner, and a variety of standard office machines and equipment. Demonstrated ability to create forms, charts, and graphs. Demonstrated ability to conduct effective interviews both face-to-face and by telephone. Demonstrated ability to make screening decisions based upon specific criteria. Possess interpersonal skills, including conflict resolution in working with clients, professionals and employees. Ability to read and interpret documents such as policy manuals, rules and procedures, operating and maintenance instructions. Ability to plan, organize and prioritize own work schedule.
High School diploma or equivalent. Prefer related clerical or administrative experience in business, social services, human services or related field. Bilingual skills in Spanish and English preferred, but not required.
Acceptable background checks and valid driver's license allowing operation of a motor vehicle in the State of Virginia required.
Driving record must meet local agency policy requirements.
Employee must be willing to work in local shelter in the event of a natural disaster or emergency.
- 24 months ago - save job