Human Services Case Manager
Human Services-Seniors & People with Disabilities - La Grande, OR

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The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.
This employment opportunity is with Aging and People with Disabilities, which is part of the Department of Human Services. There is one permanent full-time opening located in LaGrande (Gekeler Lane). This position is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:

Collect required data for financial, medical, and social services, complete assessments, and provide Case Management tasks to eligible clients in the community, adult foster care, nursing facility, assisted living facilities, and residential care facilities. Emphasis of this position is given to the development and implementation of care plans in the least restrictive setting, ensuring the client’s choice, dignity, independence, and quality of life.

Conduct initial and ongoing eligibility and assessment interviews with the applicant/client to secure social, medical, financial, and personal data for making Title XIX (Medicaid), SNAP (Supplemental Nutrition Assistance Program), PMDDT (Presumptive Medical Disability Determination Team), OHP (Oregon Health Plan), QMB (Qualified Medicare Beneficiary) and service eligibility determinations for those persons requesting financial, medical, and social services in order to meet their care needs. The purpose of the service assessment is to develop the most appropriate, least restrictive placement or services for the applicant/client. The Case Manager’s duties include, but are not limited to:

1) Screening and accepting of all Title XIX, SNAP, PMDDT, OHP, and Service referrals assigned to the position.
2) Scheduling field visits and interviews with applicant/client, involve medical staff, family, etc.
3) Gathering of data by reviewing previous case files, current application, verifications, as well as interviewing the applicant/client and collateral contacts such as banks, landlords, physicians, nursing staff, and family members.
4) Recording findings on appropriate Oregon ACCESS financial and assessment forms and narratives.
5) Organizing, evaluating, and drawing conclusion of applicant/client’s Title XIX, SNAP, PMDDT, OHP eligibility and service need from the data, through the application of Case Manager’s knowledge, judgment, and experience.
6) Developing a plan of care that meets the client’s needs and choice within agency restraints, and takes responsibility for the developed plan.
7) Communicating the proposed plan of care to other involved parties, such as nursing facility, adult foster home, discharge planner, contract agency, home health, etc.
8) Providing ongoing case management to current caseload, which includes completing and processing all applications and renewals within agency timelines and issuing appropriate notices to applicant/clients.
9) Assist applicant/client in scheduling and securing medical information needed for determinations
10) Communicate the eligibility determination to involved parties, such as applicant/client, medical providers, home health agency, etc.
11) Completes in depth screening of protective service/abuse complaints within the District as assigned, including completion of required forms.
12) Ensuring the agency’s mission, philosophy, and goals of encouraging independence, dignity, choice, and quality of life to every applicant/client is maintained.
13) Other duties as assigned

Completes and data enters all required Title XIX, SNAP, OHP, PMDDT, and Service related forms within appropriate time lines; completes required statistical reports; keeps Supervisor informed of problems and performance of job; observes all APD policy and procedures at unit, district, and state levels; attends all trainings, as requested; participates, as requested in the training of APD staff and interested community partners; commit agency funds and be accountable for appropriating allocated funds judiciously; refer all possible nursing facility applicant/clients to NF (Nursing Facility) Case Manager and PAS (Pre admission screener) RN for in-depth screening.

Cooperate, communicate, and promote good working relationships with community partners and providers, i.e. Social Security, AAA (Area Agency on Aging), VA (Veteran’s Administration), Self Sufficiency, Adult Foster Homes, VR (Vocational Rehabilitation), Contract Agencies, etc. Counsel clients regarding availability of other resources; attend and participate in Staff, Relocation, and TC meetings.

This position requires a good attendance pattern, and appropriate use of accrued paid leave in order to ensure branch coverage for vacations and other leaves, as well as acceptable customer service for our clients, community partners and the general public.

The person in this position must be adept at changing their frames of reference several times during a work day as it relates to working with Aging and People with Disabilities with immediate needs and the administration of agency programs. The position also requires an ability to work objectively and in a supportive way with people under emotional and financial stress, skills in communicating with a wide variety of people and cultures, and the ability to complete highly technical detail work. It requires the ability to elicit pertinent information in interviewing situations and making decisions, while allowing the client dignity and self respect. It requires the ability to work in a cooperative team environment and make joint decisions in support of the agency mission, maintaining a good working relationship with co-workers and public contacts, conduct self in a professional manner, and observe rules of common courtesy. Employee should display a calm, friendly and self-assured manner when interacting with the public and co-workers.

Communicate effectively in English verbally and in writing, while greeting clients in a professional and courteous manner. Model professionalism through all interactions at all times and promotes the agency mission.

Promote agency mission in manners that honor diversity.


General office conditions which includes long periods of sitting for data entry, document review, and desk side interviewing. Daily ongoing use of a keyboard and CRT screen are necessary. The work schedule for this position is Monday through Friday from 8am to 5pm. May require some overtime work before and after scheduled work hours and on weekends.

May come into contact with hostile, difficult, angry individuals or people with mentally disabilities. May come into contact with persons with communicable diseases.

This position requires occasional travel of more than 100 miles per one-way trip. Travel may be in inclement weather. This position requires a valid drivers license and an acceptable driving record. If not, you must be able to provide an alternate method of transportation.

Qualifications & Desired Attributes:

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field;


A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


An Associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).


Experience determining eligibility for medical, SNAP and service programs.

Experience managing a caseload.

Experience with Long Term Care (Nursing Facility, Adult Foster Home, Residential Care Facilities, Assisted Living or care in the home).

Experience interviewing to collect information needed to make complex decisions.

Experience making appropriate decisions with regard to rules. regulations, processes and procedures.

Experience assessing for the need for personal care or activities of daily living assistance.

Ability to work in a team environment.

Ability to complete multiple tasks with frequent interruptions.

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:

IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.

Applicant E-Recruit FAQ's
If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) or 503-945-6214 (TTY) between 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

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