Human Services Case Manager (Case Manager)
Human Services-Seniors & People with Disabilities - Beaverton, OR

This job posting is no longer available on State of Oregon. Find similar jobs: Human Service Case Manager jobs


The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

These employment opportunities are with Aging and People with Disabilities, which is part of the Department of Human Services. There are two permanent full-time openings located in Beaverton (SW Griffith Drive). These positions are represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:

The primary purpose of this position is to support the DHS Mission to help people to become independent, healthy and safe and to help people to be able to support themselves and their families. Actively seeks to achieve the DHS goals of integrity, stewardship, responsibility, respect and professionalism, innovation, service equity.

Actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately and effectively in a manner that recognizes, affirms and values the worth of children, individuals, families and communities, protecting and preserving the dignity of each. This includes: culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation and other differences/diversity factors.

Determine initial and ongoing eligibility for services and State Plan Personal Care. Develop appropriate service plans to meet clients' needs while maintaining fiscal responsibility. Determine initial and ongoing eligibility for Oregon Supplemental Income Program (OSIP), Oregon Health Plan (OHP), Qualified Medicare Beneficiaries (QMB) and Supplemental Nutrition Assistance Program (SNAP). Provide choice counseling and enrollment assistance for Medicare Modernization Act (MMA).

Assist clients with the application process; conduct an interview, determine initial and ongoing eligibility for OSIP, SNAP, OHP, QMB and Services. Assess clients to determine Service Priority Level. Narrate eligibility decisions and ongoing client contact. Assess client’s social service needs and implement, document and record a service plan utilizing all available resources. Evaluate plan results periodically and establish a review date based on client needs. Authorize and issue payments for services via applicable computer system.

Execute reported modifications and adjustments to ensure correct benefits for ongoing case load. Respond to correspondence, phone calls, office visits and requests for information regarding Aging and People with Disabilities (APD) programs. Implement a field schedule to ensure ongoing contact in accordance with service plan. Choice counsel and provide enrollment assistance for clients eligible for MMA. Work with Central Office as necessary to resolve MMA issues.

Develop and maintain expertise in eligibility requirements, referral processes and services of State and Federal agencies and community organizations. Use on line policy and rules to determine eligibility for all programs. Explain rules, regulations, procedures and responsibilities to the client. Provide general information on program and policy to clients, client representatives and the general public. Assures that printed materials are available in different languages/formats; bilingual services available and facilities are accessible for all clients. Consistently treat customers, stakeholders, partners and co-workers with dignity and respect.

Correct discrepancy list problems, identify over and under payments, calculate the correct benefit amount, initiate collection and restoration of benefits. Monitor client pay-in and ongoing services and take appropriate actions. Monitor 512 system for suspended payment vouchers. Process referrals to the contracted registered nurse (CRN), Ride Connection, Oregon Telephone Assistance Program (OTAP), Lifeline, Home Delivered Meals (HDM’s), STEPS as applicable. Arrange for client requested fair hearing and attend the hearing as a witness or unit representative. Complete forms and other required documentation. Refer adult protective service investigations according to established regulation, policy and unit procedures.

Participate as a team member in team-building activities and training, team planning meetings, regularly scheduled team meetings, and LEAN meetings and training as deemed necessary by your supervisor and/or your team. Attend huddles and participate with Continuous Improvement (CI) sheets and metrics.

Other duties as assigned.


General in-office environment. This position conducts visits with clients during which workers will be exposed to a variety of settings, Adult Foster Homes (AFH), Relative Adult Foster Home (RAFH), In-Home, Nursing Home, Residential Care Facility, Assisted Living Facility.

Frequent exposure to hostile, confused, or disoriented clients as well as communicable diseases. Exposure to unsanitary conditions, second hand smoke, dogs, unpaved roads, stairs and clutter.

Travel may be required. You must have a valid driver's license and an acceptable driving record. If not, you must be able to provide an alternate method of transportation. Work schedule specifics will be determined by the hiring supervisor.

Qualifications & Desired Attributes:

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field;


A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


An Associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).


Experience providing case management services for clients who are elderly or disabled for a service/program related to human services.

Experience preparing and maintaining written narrative documentation of the activities concerning individual client cases.

Experience working in a social/human services setting where you interviewed customers to obtain information and determine eligibility.

Experience you have involving communicating decisions regarding the approval or denial of benefits or services and the explanation of laws, rules, policies and procedures.

Experience working with partner agencies to provide information and referral services, enhanced screening and client advocacy.

Preference may be giving to candidates who possess Korean/English or Farsi/English bilingual skills.

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:

IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.
Applicant E-Recruit FAQ's

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.
  • State Directories
  • Agencies A to Z
  • Oregon Administrative Rules
  • Oregon Revised Statutes
  • About

Web Site Links

State of Oregon - 23 months ago - save job