Human Services Case Manager (Case Manager)
Human Services-Seniors & People with Disabilities - North Bend, OR

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The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

This employment opportunity is with Aging and People with Disabilities, which is part of the Department of Human Services. There is one permanent full-time opening located in North Bend (Broadway). This position is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:

The purpose of this position is to provide case management services to a case load of clients who are remaining in the community, but need services and assistance to continue to do so. This position is responsible for assuring the applicant’s eligibility is determined correctly and in a timely manner, and that appropriate documentation is included in the case file. In addition, this position is responsible for referring applicants with service needs to appropriate agencies. This position is also actively involved in relocation and diversion planning and implementation. Worker will assure Department of Human Services (DHS) services are provided in a coordinated manner.

Determine financial, Medicaid and Supplemental Nutrition Assistance Program (SNAP) eligibility. Follow program rules and secure all necessary documentation as defined by policy. Conduct interviews and home visits as needed. Re-determine medical, financial and SNAP eligibility on an annual basis. Compute benefits and complete narratives and documents necessary to issue benefits. If ineligible, deny and adjust benefit amount based on new or updated information. Update narrative report summarizing new information, client contact, findings of home visit and conclusions. Utilize microcomputer systems and mainframe systems and internet. Maintain client confidentiality.

Assess client’s service needs through interviews, observation and by utilizing the Case Management Assessment and Planning Tool (CA/PS) tool and develop service plans. Determine appropriate service placement and payment level. Monitor all community placements on a regular basis and adjust service plans according to changing needs of the client. Coordinate care with the client, facility providers, client’s family or representatives, Homecare Workers and other community partners. Complete home visits as needed and utilize laptop computer to record information. Complete all necessary paperwork to document waivered service eligibility. Reassess annually or as needed.

Work with Community partners to coordinate holistic plans for clients. Provide advocacy for the clients when appropriate. Arrange for appropriate durable medical supplies, prescription coverage, and community health supports, etc. Assist clients with special needs such as home adaptations, transportation, and/or moving costs.

Review clients in facilities who have been identified as having transition or diversion potential. Coordinate with Transition Diversion Team to assist in implementation of community based plans. Work with hospitals, nursing facilities and other community partners to arrange placement in appropriate living situation. Coordinate services, nursing care, medical equipment or other services needed by the client for physical, social or emotional independence or rehabilitation.

Consistently treat customers, stakeholders, partners and coworkers with dignity and respect. Create and maintain a work environment that is respectful and accepting of diversity. Engage in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations.
Contribute to a positive and productive work atmosphere by acting with integrity and taking responsibility for words and actions. Be a good steward of the public trust and resources by performing assigned tasks with efficiency, effectiveness and economy. Act in a professional manner by maintaining regular attendance and responding timely to clients, co-workers and the public. Promote innovation as an open collaborative process encouraging people at all levels to bring forth new ideas and practices. Model service equity to create an environment of fairness and respect that attracts values and supports diversity while promoting equal opportunity. Contribute toward DHS becoming a world class organization by embracing a shared leadership model through empowerment, communication and accountability.

Perform assigned “desk duty” as screener of intake calls and visits. Provide information and referral services to clients, families and the general public. Cover for absent coworkers. Attend and participate in meetings (as needed). Perform other duties and complete special projects as assigned.


Office environment with daily use of personal computer/laptop and associated local and network environments. Sometimes deals with challenging customers, and a variety of physical and sensory situations, i.e. people who smoke and wear fragrances. Employee may be required to use a state vehicle to conduct business; must have a valid driver’s license and acceptable driving record or be able to provide a suitable alternate method of transportation. This position requires the ability to work as part of a team and on multiple tasks simultaneously, sometimes within short time frames.

Qualifications & Desired Attributes:

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field;


A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


An Associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).


Experience working in a social/human services setting interviewing customers to obtain information and determine eligibility.

Experience communicating decisions, rules, policies and procedures.

Experience applying complex written policies and criteria to determine qualifications for services or benefits.

Experience providing case management services for clients who are elderly or disabled for a service/program related to human services.

Experience assessing clients care needs and developing appropriate care plans.

Experience with long-term care programs, including in-home services and community based care facilities.

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:

IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The State of Oregon does not endorse any particular provider.
Applicant E-Recruit FAQ's

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.
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