Human Services Case Manager (Case Manager)
Human Services-Seniors & People with Disabilities - Tigard, OR

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If you previously applied under announcement number DHS12-0374 or DHS12-0374A and qualified, you need not reapply. Your name will automatically be added to the list of qualified candidates for this recruitment.

The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

This employment opportunity is with Aging and People with Disabilities, which is part of the Department of Human Services. There is one permanent full-time opening located in Tigard (SW Durham Rd). This position is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:

The mission of Department of Human Services (DHS) Aging and People with Disabilities is to create options to maintain the quality of life for the senior and disabled persons of Washington County, by providing appropriate social, health care, financial and protective services in the least restrictive, most cost effective, most appropriate environment. Actively seeks to achieve the DHS goals of integrity, stewardship, responsibility, respect and professionalism.
Actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately and effectively in a manner that recognizes, affirms and values the worth of children, individuals, families and communities, protecting and preserving the dignity of each. This includes: culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation and other differences/diversity factors.

Determine eligibility through review of application, verification and interviewing applicant. Re-review case file per branch policy. Interpret and implement agency policy according to state and federal regulations in order to issue accurate benefits. Verify eligibility by obtaining required documentation, interviewing collateral contacts and use of prudent person concept. Develop detailed case management plan when appropriate for clients living in their own home or substitute care, such as, Adult Foster Care, Residential Care Facility, Assisted Living and Nursing Home Facility. Use Client Assessment and Planning System (CAPS) and other appropriate forms for service documentation and authorization. Document and narrate all situations and execute all reported modifications and adjustments for the correct benefit amount. This includes monthly changes for clients in the earning system and those who have a liability. Provide daily coverage in order to screen clients for program eligibility and schedule for appropriate community resources. Provide general information on program and policy to clients, client representatives and the general public. Assures that printed materials are available in different languages/formats; bilingual services available and facilities are accessible for all clients.

Conduct field visits to verify eligibility criteria, service need and to monitor provision of services. Requires valid driver’s license or other acceptable method of transportation. Act as a liaison for technical assistance related to miscellaneous medical programs, companion/live-in billings and providers of other goods and services to clients. Coordinate the provision of services to clients according to case management plans. Arrange for in-home services, home health services, nursing home care, required medical supplies, adjustments in payment for Residential Care Facilities (RCF), Adult Foster Care (AFC) and Home Care Workers. Recruit and screen companion/live-in and personal care providers as needed to meet client needs. Conduct relocation activities, which include developing a relocation plan, obtaining client consensus and developing needed resources. Assures that service delivery is provided in a culturally competent way.

Respond to District Attorney requests, correct discrepancy list problems, identify over and under payments, calculate the correct benefit amount, initiate collection and restoration of benefits. Arrange for client requested fair hearing and attend the hearing as a witness or unit representative. Complete required documentation. Conduct adult protective service investigations according to established regulation, policy and unit procedures.

Conduct periodic reviews of health care and social service needs. Monitor to assure that individuals receive needed health care, social services, and financial support. Identify unmet health care and social service needs and develop resources or refer to appropriate resources.

Participate as a team member in team-building activities and training, team planning meetings, regularly scheduled team meetings, and other meetings and training as deemed necessary by your supervisor and/or your team.

Other duties as assigned.


General office environment. Travel may be required. You must have a valid driver's license and an acceptable driving record. If not, you must be able to provide an alternate method of transportation. This position conducts in-home visits with clients during which workers will be exposed to a variety of home settings. Frequent exposure to hostile, confused, or disoriented clients as well as communicable diseases.

Employees in these positions may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary from day to day and include evenings and weekends.

Qualifications & Desired Attributes:

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field;


A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


An Associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);


Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).


Experience providing case management services for clients who are elderly or disabled for a service/program related to human services.

Experience preparing and maintaining written narrative documentation of the activities concerning individual client cases.

Experience managing a caseload of clients/customers.

Experience working in a social/human services setting where you interviewed customers to obtain information and determine eligibility.

Experience you have involving communicating decisions regarding the approval or denial of benefits or services and the explanation of laws, rules, policies and procedures.

Experience working with partner agencies to provide information and referral services, enhanced screening and client advocacy.

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:

IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.
Applicant E-Recruit FAQ's

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) or 503-945-6214 (TTY) between 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.
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