Human Services Case Manager (Part-time/Bilingual: English/Russian)
Human Services-Seniors & People with Disabilities - Oregon City, OR

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DHS13-0373

The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors, people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

This employment opportunity is with the Aging and People with Disabilities office, which is part of the Department of Human Services. There is one permanent part-time (20 hours per week) opening in Oregon City (Molalla Ave.) This position is represented by a union.

This position requires verbal and written bilingual English/Russian language skills. You will be asked to verify your language skills at the time of interview.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:

The purpose of this position is to determine initial Title XIX financial and social service eligibility, to develop and implement case management plans, to coordinate the provision of services for community based care, and nursing homes, and to regularly review and update Title XIX financial eligibility and monitor social service plans. The field office provides social, financial, and protective services to recipients of Title XIX. Similar services will be provided to a small group of persons not technically eligible for Title XIX. The office is open from 8am-5pm, Monday through Friday. The needs of the public need to be adequately served.

Utilize (Russian-English) bilingual skills to screen and interview applicants/recipients, relatives, and other interested persons in the field, to determine initial and on-going eligibility for food benefits, financial programs, health care, social service, and protective service needs. Inform clients of rights and methods of recourse.

Develop detailed, individualized case management plans for clients. Conduct on site field reviews using OR ACCESS, CA/PS assessment tool and the laptop computer. Provide on-going case management by coordinating the provision of services to clients according to rules, regulations, and the individual case plans.

In all interview locations, use OR ACCESS computer system to input client information. Document all aspects of the case in the narration. Use all aspects of state computer systems to verify, collect, and enter accurate data for benefit issuance. Use the tools available via the internet such as the on-line manual, Net Cast, Microsoft Outlook, national research resources, etc.

Work in cooperation with other DHS (Department of Human Services) agencies and community partners to develop integrated service plans. Assist clients by problem-solving, providing tools such as administrative hearings requests, consumer comment forms, alternate formats, civil rights complaint forms, etc.

Attend unit, committee, trainings and other meetings as needed/requested. Provide “Worker-of-the-Day”/Screener/Back-up coverage as assigned. Provide information and assistance services to clients, representatives, the general public, and co-workers via in person, telephone, and electronic mail.

Perform other related duties as assigned in conformance with class specifications that clearly fall within management’s right to “direct employees” and “determine methods, means, and personnel by which operations are to be conducted.”

Maintain computer literacy in software programs necessary to process and maintain eligibility. Examples are: word processing programs, OR ACCESS, internet browsers, etc. Use available tools to manage and maintain work load. Stay current with, interpret, and apply policy. Mentor and assist employees as needed.

• Demonstrate the DHS CORE Values; Integrity, Stewardship, Responsibility, Respect and Professionalism.
• Maintain effective, cooperative and courteous, bilingual working relationships with co-workers, supervisors, the general public, clients, and providers.
• Demonstrate understanding of DHS’ diversity objectives and actively seek to achieve goals. Consistently treat customers, stakeholders, partners and coworkers with dignity and respect--demonstrating world class customer service.
• Develop quality working relationships and engage in effective team participation by assisting and supporting co-workers, supervisors, and other work-related partners. Constructively realize team objectives by identifying and resolving problems.
• Welcome constructive feedback and suggestions in an effort to strengthen work performance.
• Maintain client confidentiality in accordance with published guidelines.
• Efficiently manage workload in a constantly changing work situation as well as plan for and resolve complex problems.

WORKING CONDITIONS

Physical exertion such as climbing stairs, walking on uneven terrain, and transporting a laptop. General office environment. Must travel to homes of clients, hospitals, nursing homes, and other providers as well as other field offices and Salem. May come in contact with irrational, hostile, or angry people who may become assaultive physically or with a weapon. Also, will come in contact with animals, some which may be dangerous. Drive a variety of cars which may be unfamiliar, to remote places in a variety of terrain and possibly inclement weather. You must have a valid driver's license and an acceptable driving record. If not, you must be able to provide an alternate method of transportation. Exposed to a variety of contagious diseases such as staph infections, lice, MRSA, etc.

Qualifications & Desired Attributes:

MINIMUM QUALIFICATIONS

This position requires verbal and written bilingual English/Russian language skills. You will be asked to verify your language skills at the time of interview.

A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field;

OR

A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);

OR

An Associate's degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing);

OR

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

DESIRED ATTRIBUTES

Experience providing case management services for clients who are elderly or disabled for a service/program related to human services.

Experience assessing clients care needs and developing appropriate care plans.

Experience with computer programs, such as; word processing, Microsoft Outlook, Internet Explorer, data entry, etc.

Experience determining eligibility for Medicaid, Supplemental Nutrition Assistance Program or other federal or state assistance programs.

Experience interpreting, applying and communicating complex policy orally and in writing.

Experience interviewing applicants and collateral contacts (such as physicians, nursing staff, family members, etc) to obtain data for a human or social services program.

Experience making referrals to other agencies or resources.

Ability to maintain effective, cooperative, and courteous, bi lingual working relationships with co workers, supervisors, the general public, clients and providers.

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:

IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.

Applicant E-Recruit FAQ's
If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) or 503-945-6214 (TTY) between 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.

PLEASE CONSIDER JOINING US!


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.

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