Human Services Specialist 1 (Receptionist/Case Aide)
Human Services-Children, Adults & Families - Corvallis, OR

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DHS1 3-0077

DHS is about people. We help Oregonians be independent, healthy, and safe. We protect children who are abused or neglected. We provide treatment services to people whose lives are damaged by alcohol and drugs. We serve seniors, people with disabilities, and people with mental illness. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

These employment opportunities are with the Self Sufficiency Program, which is part of the Department of Human Services. There are two full time positions located in Corvallis. These positions are represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall this positions will be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:
T hese positions provide information regarding agency programs and processes.


Front office reception/phone duties, greet all those coming to the reception desk. Determine needs for proper routing of client or calls.
Notify Case Managers when a client is in the office or on the telephone. Provide clients with and explain forms or papers for completion as required. Receive various forms/papers, date stamp and distribute.
Answer incoming phone calls, screen emergency and supervisor request for appropriate referral.

Supply basic information about agency programs. Answer basic questions by researching client information on PC/TRACS.

Completes terminal input on all DHR screens, assigns case numbers, and inputs payment documents.

Refer applicants to other resources in the community, telephone landlords and other agencies to verify information. Enter client information in PC/TRACS system.

Complete screening tool for TANF and TA-DVS appointments.

Schedule intake appointments for TANF, TA-DVS, SNAP, ERDC and Medical programs. Schedule appointments using CAPI and EDM
Provides back-up to all Support Staff.

Performs clerical support duties as a Case Aide to the Case Managers and/or Family Resource Managers.

Performs duties within The Business Integrity functions of the office.

Attends and participates in unit meetings, staff meetings and training sessions. Provides support to all branch staff. Working Conditions

Exposure to hostile individuals.

Working a flexible work schedule as a condition of employment. This means that the hours of work may vary from day to day and may include evenings and weekends. Work schedule specifics will be determined by the hiring supervisor.

Qualifications & Desired Attributes:
Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.
Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paper work (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

College-level courses may be substituted for the experience on a year-for-year basis. A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.

Experience providing information and referral in person and by telephone.

Experience handling confidential and/or sensitive information.

Strong communication skills.

Additional Information:
The state of Oregon is now requiring all applications to have a valid email address. DHS will communicate with all applicants by e-mail.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) between 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.

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State of Oregon - 21 months ago - save job - copy to clipboard