Human Services Specialist 3
Human Services-Seniors & People with Disabilities - Milwaukie, OR

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The Department of Human Services (DHS) is about safety, health and independence for all Oregonians. We help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity. We protect children who are abused or neglected. We serve seniors and people with disabilities. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

This employment opportunity is with Aging and People with Disabilities, which is part of the Department of Human Services. There is one permanent full-time opening located in Milwaukie (SE International Way). This position is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions may be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:

This position performs eligibility duties in support of seniors and people with disabilities of Clackamas County, providing SNAP benefits, payment for medical services and medicines, and health services via the Oregon Health Plan in support of the Agency mission. Actively seeks to achieve the DHS goals of integrity, stewardship, responsibility, respect, professionalism, service equity and innovation.

Actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately and effectively in a manner that recognizes, affirms and values the worth of children, individuals, families and communities, protecting and preserving the dignity of each. This includes: culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation and other differences/diversity factors.

Intake Process:
Interview applicants to determine current situation, current income, resources and other information necessary to determine the eligibility of the client. This can include collateral interview in person and on the phone.
Utilize all applicable forms at intake and reviews.
Explore other possible resources.
Explain applicant rights and responsibilities.
Make appropriate referrals.
When eligibility is determined, process paperwork to direct financial payment without delay.
Deny assistance if no eligibility exists.
Document, narrate, and complete proper forms.

Ongoing Caseload duties:
Prepare, authorize and submit necessary documents to establish and maintain benefits and services to clients.
Complete redetermination paperwork at appropriate intervals.
Maintain communications through telephone, office visits, and field work.
Work closely with other agencies, medical providers and community to provide benefits and services to clients.
Follow-up on all reported information and changes that may affect the eligibility of the client.

Other related duties:
Prepare and submit in a timely manner all reports.
Maintain professional and congenial relationships with clients, public, supervisor, and fellow employees.
Attend training and meetings as requested.
Assure that service delivery is provided in a culturally competent way; assure that printed materials are available in different languages/formats; bilingual services available and facilities are accessible for all clients.
Other duties as assigned which are consistent with classification


General office environment. Frequent exposure to hostile, confused, or disoriented clients as well as communicable diseases. Travel may be required. You must have a valid driver's license and an acceptable driving record. If not, you must be able to provide an alternate method of transportation.

Employees in these positions may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary from day to day and include evenings and weekends. Work schedule specifics will be determined by the hiring supervisor.

Qualifications & Desired Attributes:

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.

Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).


Experience determining eligibility for Title XIX medical programs, Supplemental Nutrition Assistance Program (SNAP), Oregon Health Plan (OHP), or other state or federal programs.

Experience working in a social/human services where you interviewed customers to obtain information and determine eligibility.

Experience interpreting and applying policy.

Experience communicating eligibility decisions orally and in writing.

Experience reviewing applications, processing paperwork within established timeframes and verifying information.

Experience working with the elderly and/or people with disabilities.
Knowledge and/or experience providing services and referral information to individuals and families.

Experience with computer software programs, such as; word processing programs, internet browser, Oregon ACCESS, spreadsheet applications, etc.

Experience working with confidential information.

Experience managing work load in a constantly changing work situation.

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:

IMPORTANT NOTICE – Email Addresses Now Required

The state of Oregon is now requiring all applications have a valid email address.

If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page. Click on the link below to go directly to question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider.
Applicant E-Recruit FAQ's

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

DHS will communicate with all applicants via e-mail.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

If you need assistance with adding attachments to your profile or to a specific job posting please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.


The Oregon Department of Human Services is committed to affirmative action, equal employment opportunity and workplace diversity.
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