Human Services Specialist 3 (Bilingual/English/Spanish)
Human Services-Children, Adults & Families - Hillsboro, OR

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DHS13-0045 - Bilingual/English/Spanish

If you previously applied under announcement number DHS13-0045 and qualified, you need not reapply. Your name will automatically be added to the list of qualified candidates for this recruitment.
DHS is about people. We help Oregonians to be independent, healthy, and safe. We protect children who are abused or neglected. We provide treatment services to people whose lives are damaged by alcohol and drugs. We serve seniors, people with disabilities and people with mental illnesses. We help low-income individuals and families along the road to self-sufficiency with health coverage, preparation for employment, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, as well as to recruiting, developing and retaining dedicated employees. The Department of Human Services branch office is seeking to fill two Human Service Specialist 3 positions within Self Sufficiency to assess family needs and determine eligibility for Self Sufficiency programs. There are two permanent full-time positions located in Hillsboro (5300 NE Elam Young Parkway). These positions are represented by a union. This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur. Please be aware that due to the economic downturn and subsequent state budget short-fall these positions will be required to take furloughs in the 2011-2013 biennium.

This is a bilingual English/Spanish position. Ability to speak, read and write in the Spanish language is required for this position.

Duties & Responsibilities:
Assess family needs, and determine eligibility for Self Sufficiency programs, including SNAP, Employment Related Day Care, Oregon Health Plan, and re-determining eligibility as mandated by program specific rules. The goal of these services is to provide stability for families who do not need an active case plan to attain or maintain self sufficiency.

This is a bilingual position. Conducts initial interviews in person and over the phone in English and Spanish. Determines eligibility for Medical Benefits, SNAP, TANF, and Employment Related Day Care. Documents, narrates, authorizes, and enters online information related to those programs for specific clients.

Family Assessment, Determination, and Maintenance
Interviews applicants over the phone and in person to obtain information to determine eligibility for Self Sufficiency benefits, i.e., SNAP, TANF, and Employment Related Day Care, and the Oregon Health Plan. Provide referrals to community resources as needed. Discuss and reinforce the agency’s mission, emphasizing that agency services are intended to be a temporary solution to stabilize families while working toward individual self sufficiency.
Review application and supporting documents. Inquiries of individuals and families to elicit information to verify and/or support application. Clarifies incomplete or unclear information/documentation. Explains rules, regulations, procedures, and responsibilities to individuals and families. Informs applicant of additional documentation needed, where appropriate. Contacts collateral sources as needed to confirm information.
Applies guidelines to decide eligibility for SNAP, ERDC, OHP, TANF, and other DHS programs. Computes amount of benefits and completes narratives and documents necessary to issue benefits to explain reasons for eligibility. Writes narrative report summarizing interview with family and collateral sources, and reasons for case actions.
Requests documentation from clients to re-certify eligibility as mandated by program rules and ensures timely issuance of benefits.
Provides assistance in obtaining child support through client interviewing, collection of child support information, and referral to Division of Child Support.
Provides benefit transfer services in out-stationed settings, such as schools and community based organizations, if assigned.
Consistently treats families served, stakeholders, partners, and co-workers with dignity and respect.
Represents the agency, if assigned, in court actions requiring testimony about participants involved in legal actions.
Models a positive attitude regarding diversity. Communicates the importance of diversity to the public when appropriate.
Maintains up-to-date information on-line to provide cash payments, SNAP benefits, OFSET information, ERDC payments, and medical identification cards on a timely manner. Professional Relationships

Promotes individual and family self sufficiency by participating in branch teams and on committees that look for more effective and efficient ways to provide services.
Supports professional collaborative working relationships in work teams by taking an active part in decision making, considering options, demonstrating flexibility, developing alternatives, and respecting other’s needs.
Establishes and maintains a collaborative working relationship with participant families, contractor staff, general public, community resources, and other agency staff. Participates in community activities and outreach services based on the focus of the Human Services Specialist.
Provides input to agency staff and community partners, sharing ideas and knowledge which can enhance case planning efforts.
Models professionalism through all interactions at all times and promotes the agency mission.
Promotes agency mission in manners that honor diversity. Professional Development
Continually seeks to develop and improve team effectiveness by enhancing communication skills in the areas of giving and receiving constructive feedback, negotiating solutions, personal effectiveness, conflict resolution, and team effectiveness.
Attends education and training modules that encourage professional development and enhance continual learning.
Utilizes agency resources to maintain and develop knowledge of computer systems to gather, compile, and report information as required.
Assists in training and mentoring of co-workers. Collaborates with co-workers on solutions to difficult situations.
Maintains regular and consistent attendance. Other Duties as Assigned WORKING CONDITIONS
Office environment 95% and in the field 5%. May require sitting for prolonged periods of the work day. Regular contact with DHS staff, providers, and clients in person or over the telephone. May come into contact with persons who may be confused, irrational, irate, or hostile. Must be able to provide clear and concise information regarding programs, rules, requirements, and procedures. May require working a flexible schedule.

Job is fast paced with a high volume of client contact, computer data entry, and paper work.

Qualifications & Desired Attributes:
Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


This is a bilingual English/Spanish position. Ability to speak, read and write in the Spanish language is required for this position.

Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.

Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).


Experience working in a social/human services setting interviewing customers to obtain information and determine eligibility

Experience communicating decisions, rules, regulations, policies and procedures

Experience with a high volume to paper work

Experience reviewing documents and work for accuracy

Experience using a computer/computer terminal to enter/retrieve data

Experience with duties/tasks related to human services

Experience in prioritizing workload

Verbal and written Spanish language skills

Applicants that most closely match the minimum qualifications and desired attributes will be invited for an interview

Additional Information:
To improve communication with all applicants the State of Oregon now requires an e-mail address be provided on all applications. For more information on veterans' preference points, visit: If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment. If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service:
The Oregon Department of Human Services/Oregon Health Authority is committed to affirmative action, equal employment opportunity and workplace diversity.

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