Human Services Specialist 3 (Caseworker)
Human Services-Children, Adults & Families - Saint Helens, OR

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DHS is about people. We help Oregonians be independent, healthy, and safe. We protect children who are abused or neglected. We provide treatment services to people whose lives are damaged by alcohol and drugs. We serve seniors, people with disabilities, and people with mental illness. We help low-income people along the road to self-sufficiency with health coverage, job preparation, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, and we are committed to recruiting, developing and retaining dedicated employees.

The Department of Human Services branch office within Self Sufficiency Programs is seeking to fill one Caseworker to provide and determine eligibility services. This position permanent full time, located in St. Helens (500 N. Hwy 30) and is represented by a union.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

Please be aware that due to the economic downturn and subsequent state budget short-fall these positions will be required to take furloughs in the biennium 2011-2013.

Duties & Responsibilities:

This position is responsible for determining eligibility for TANF, TA-DVS, ERDC, Food Stamps, OHP, and Medicaid. This position provides self sufficiency focused services to initial applicants and ongoing participants in Oregon’s public assistance programs. The goal of these services is to transition families to a state of independence in as short a time as possible, diverting initial applicants through effective resource utilization where possible.

Conduct face to face and phone interviews with applicants and recipients. Assure all required paperwork is completed timely and accurately. Narrate all contacts in data base, and enter client information accurately into data base.

Respond to all contacts by phone, mail or in person timely.

Make community referrals to assist applicants and recipients in meeting needs we can not meet.

Provide backup coverage in absence of co-workers, including support staff.

Actively participate in training, workshops, and meetings as required by agency and Management.

Open and deny application/request and notify clients of their eligibility decision timely as required by policy.

Process incoming an outgoing mail daily.

Authorize issuance of benefits and payments

Other duties as assigned.


Work is conducted in offices, participant's homes and other program sites. Work can require travel, including overnight. A valid driver’s license and an acceptable driving record are required.

Employee has contact with a range of people including some exhibiting anger and frustration.

Job is fast paced with a high volume of client contact, computer data entry and paperwork.

Columbia SSP office is a rural area which includes many small and diverse communities. Due to the small size, employees may be required to perform work duties on an emergency basis which are normally assigned to other staff.

Employees will also need to be available to work flexible hours including weekends. This position is in an integrated work site with community partners. It requires the ability to work well with others and be sensitive to others work needs. It requires the ability to be proactive in ones own self-development as well as others

Qualifications & Desired Attributes:

Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.


Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.

Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).


Experience working in a social/human services setting

Experience conducting one-on-one interviews to obtain information regarding a person's personal financial information

Experience using basic mathematics in a work environment

Experience preparing and maintaining written narrative documentation of the activities concerning individual client cases

Experience with multi-line phones

Experience working in an environment where you had a high volume of calls (incoming and outgoing)

Experience communicating decisions, rules, regulations, policies and procedures

Experience with a high volume to paper work

Experience reviewing documents and work for accuracy

Experience using a computer/computer terminal to enter/retrieve data

Experience with duties/tasks related to human services

Experience in prioritizing workload

Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview.

Additional Information:

To improve communication with all applicants the State of Oregon now requires an e-mail address be provided on all applications.

For more information on veterans' preference points, visit:

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service:


The Oregon Department of Human Services/Oregon Health Authority is committed to affirmative action, equal employment opportunity and workplace diversity.
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