DHS is about people. We help Oregonians to be independent, healthy, and safe. We protect children who are abused or neglected. We provide treatment services to people whose lives are damaged by alcohol and drugs. We serve seniors, people with disabilities and people with mental illnesses. We help low-income individuals and families along the road to self-sufficiency with health coverage, preparation for employment, childcare and other supports. Our services are delivered in the least restrictive setting and in partnership with communities. We are absolutely committed to ongoing innovation in the delivery of services, as well as to recruiting, developing and retaining dedicated employees.
The Department of Human Services branch office is seeking to fill a Human Service Specialist 3 position within Self Sufficiency to assess family needs and determine eligibility for Self Sufficiency programs. This position is permanent full-time, located in Dallas (177 SW Oak St) and is represented by a union.
This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.
Please be aware that due to the economic downturn and subsequent state budget short-fall these positions will be required to take furloughs in the 2011-2013 biennium.
Duties & Responsibilities:
This position will assess family needs, and determine eligibility for Self Sufficiency programs, including SNAP, Employment Related Day Care, Oregon Health Plan, and re-determining eligibility as mandated by program specific rules. The goal of these services is to provide stability for families who do not need an active case plan to attain or maintain self sufficiency.
Determines initial eligibility for TANF, Domestic Violence services, Food Stamps, Title XIX Medicaid and Employment Related Day Care applicants and / or clients by:
Explaining the programs, policies and procedures
Utilizing and reviewing all applicable forms
In depth interviewing by comparing information on forms to statements given by clients
Verifying eligibility factors by sue of documents and statements from collateral sources
Analyzing all information obtained
Make decisions to approve or deny the case based on all of the above
Complete all necessary documents and enter information on the computer
Assist clients in self sufficiency goal setting This position carries and maintains an on-going caseload of clients needing to obtain/maintain employment which may consist of the following duties:
Preparing, authorizing and submitting documents to establish and keep clients support service payments, eligibility for medical card and NA Food Stamps current.
Completing predetermination of eligibility forms for all programs when appropriate
Complete field visits and home intakes within established guidelines
Working with other agencies, medical providers and other community resources to provide benefits and services to clients
Follow up on significant changes that affect an increase or decrease in money payments
Exploring other possible benefits such as SSI, VA, Child Support, etc
Exploring and writing up overpayment's information with necessary fraud referrals made to the investigator
Make sure all data related to the case is on the computer and current Other Duties as Assigned:
Prepare and submit in a timely manner all reports required by the State, Region and / or Branch Offices
Coordinating work flow with support staff assigned to help with assistance functions
Accepting assignments requested by the supervisor
Reviewing policy changes and updating manual material
Attend unit meetings and trainings as assigned
Responsible to correspondence, phone calls, office visits and requests for information in a courteous and fair manner and within the time frames specified by branch procedures
Maintaining an organized work station by keeping up to date manuals as assigned, utilizing case load management controls and coordination work flow. WORKING CONDITIONS
Office environment. Limited physical exertion. May require sitting at a terminal or telephone for prolonged periods of the work day. Daily contact with applicants and clients in person or over the phone who may be irate or hostile.
This position may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary from day to day and include evenings and weekends. Four ten schedules may be required to revert back to a regular schedule during holiday weeks and / or whatever scheduling needs require it. Specifics will be determined by the hiring supervisor.
Qualifications & Desired Attributes:
Your application materials, including your answers to the 'Supplemental Questions' will be reviewed to determine if you meet the minimum qualifications and how you meet the desired attributes for the position to which you have applied. Your answers to the supplemental questions must be reflected in your application.
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).
Experience working in a social/human services setting interviewing customers to obtain information and determine eligibility
Experience communicating decisions, rules, regulations, policies and procedures
Experience with a high volume to paper work
Experience reviewing documents and work for accuracy
Experience using a computer/computer terminal to enter/retrieve data
Experience with duties/tasks related to human services
Experience in prioritizing workload
Applicants that most closely match the minimum qualifications and desired attributes will be invited for an interview
To improve communication with all applicants the State of Oregon now requires an e-mail address be provided on all applications.
For more information on veterans' preference points, visit:
If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
If you need assistance to participate in the application process, you are encouraged to call 503-945-5698 (voice) 8:00 a.m. and 5:00 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service:
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The Oregon Department of Human Services/Oregon Health Authority is committed to affirmative action, equal employment opportunity and workplace diversity.
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